Mohammed Shaikh

*Achieving the targets & goals set by the organization.
*Achieving the KPIs set by the organization.
*Recruiting, training, and supervising store staff
*Planning and implementing marketing strategies to attract customers
*Coordinating daily customer service operations (e.g. sales processes, orders and payments)
*Developing the team to run the operations & preparing them for next level.
*Monitoring and maintaining store inventory to ensure product availability.
*Minimize the ageing stocks.
*Making sure the targets for all the categories are achieved.
*Maintained 19% conversion for the 2nd consecutive year.
*Registered 17% growth with a 27% degrowth in the traffic.
*YOY growth of 16% for the 3rd consecutive year.
*Addressing customer complaints and issues in a timely and effective manner
*Setting and achieving sales and profit targets
*Maintaining outstanding store conditions and visual merchandising standards
*Ensuring compliance with health and safety regulations
*Preparing detailed reports on buying trends, customer requirements, and profits
*Organizing and conducting regular staff meetings to ensure all team members are aligned with the store’s goals
*Conducting regular training on topics affecting the revenue.

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed inventory control, cash control, and store opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Optimized store displays and appearance via strategic merchandising.
• Rotated merchandise and displays to feature new products and promotions.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
• Met or exceeded sales objectives on consistent basis to drive company growth.
• Trained, coached, and mentored new sales associates for maximum performance.