A Successful, experienced and career IT professional seeks a long-term challenging position in a national or a Multinational organization where I could exploit my capabilities and use knowledge to add genuine value to the organization and enhance my career growth/path as well. Summary Interested to work in any of the field as mentioned above. I do assess myself as hardworking and committed work. Able to work under pressure Excellent in team working, no problem in traveling. CIW Program Specialist Certified SonicWall Security Administrator (CSSA) Microsoft certified professional (MCP) Cisco Certified Network Associate (CCNA) Result oriented, eager to shoulder responsibility and excellent interpersonal ability. Capacity to time manages increasing responsibility under time constraints. Strong ability to convince people and create a win-win situation-establish a long-term commitment from both ends. Able to work in a multi-cultural environment.
Overview
21
21
years of professional experience
1
1
Language
Work History
IT Manager
Hayat Communication K.S.C.C
01.2022 - Current
Assistant IT Manager
01.2014 - 12.2021
IT Administrator
04.2010 - 12.2013
Junior Engineer
01.2006 - 04.2010
Responsible to supervise and ensure the efficient IT operations of all sites across Hayat Communications Company in (Kuwait, United Arab Emirates, Saudi Arabia, Qatar, Oman, Bahrain)
This includes managing the local and regional IT staff that responsible for monitoring, diagnosing and maintaining ICT infrastructure, data centers, networks, servers, applications and databases
Decision maker in other departments in order to identify, recommend, develop, implement, and support the cost-effective technology solutions for all aspects of the organization
Researching and implementing ways of technology and network-based systems that increase productivity
Keeping the company up to date with emerging technology and computing trends
Interface/front-line to company’s customers, vendors and partners of all ICT business
Analyzing and evaluating commercial tenders that having related scope(s) in ICT and prepare technical designs scope-of-work with the cost
The day-to-day duties of IT (Information Technology) Manager include the top-level planning and coordination of:
Design, develop, revamp, restructure, upgrade and audit internal company ICT
Implementation and programming of computer networks and software
Development of private and public Internet sites
Personnel equipment requirements
Responsible of internal all digital security systems and network security
Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs
Planning, developing and implementing company budget and obtaining competitive prices from suppliers to ensure cost effectiveness
Scheduling upgrades and backups of all hardware and software
Researching and installing new systems
Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision
Ensuring that users adhere to software licensing laws
Providing secure access to the network for remote users
Securing data from internal and external attack
Offering users appropriate support and advice
Managing crisis situations, which may involve complex technical hardware or software problems
Mentoring and training new ICT support staff
Keeping up to date with the latest technologies
Business process re-engineering entails re-designing the way the work is done to meet the organization’s goals and reduce costs
Understand the capabilities and constraints of technology and resource implications in terms of budgets, as well as the training and recruitment of specialist staff
Infrastructure & Networking:
Planning and implementation of additions, deletions and major modifications to the supporting company regional infrastructure
Oversees the administration and maintenance of the company's infrastructure and directs more junior Innovators when necessary
Oversees the administration of the company's LAN & WAN
Communication & Collaboration:
Manages and develops upgrades company's IP-phone, audio/video conference and virtual meetings systems at the regional level
Internal & External Applications and Systems:
Oversees top level of audit and troubleshooting main systems and applications like ERP, FSM, HR, Virtualization, backups, archiving, disaster recovery and provides expert support when necessary
Works with project teams to design, implement and deliver systems and application to our customers.
IT Support / System Operator
Ahmad & Mohammad Z. Al-Sirhan Co. W.L.L
11.2004 - 12.2005
Help Desk, Network Administrator
New Horizons CLC, Worldwide Network
Dhaka
07.2002 - 12.2004
Training:
Oversees all help desk activities at the regional level
Responds to escalated help desk issues
Oversees the administration and maintenance of our tracking systems
Interacts with internal users on all levels to help resolve ICT-related issues and provides answers in a timely manner
Establish and implement standardization of ITSM, ITIL, ISO, etc
Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio
Asset Management:
Builds & maintains customer/vendor relationships
Manage HW & SW purchases at the regional level
Ensures company assets are maintained responsibly
Management & Communication:
Facilitates team meetings effectively
Keeps team well informed of changes within the organization and general extensity news
Effectively communicates relevant IT-related information to superiors
Resolves and/or escalates issues in a timely fashion
Understands how to communicate difficult/sensitive information tactfully
Relays relevant IT-related information to the company in a timely manner
Initiates and implements improvements in all areas of IT responsibility
Serves as main point of contact on all ICT-related matters for the office assigned
Responds/acts on upper-management direction
Identifies and provides standards for gathering information for use in trend analysis and reports information to company management
Innovator Development & Operations:
Conducts effective performance evaluations and mentors those with less experience through formal channels
Helps team execute career development plans
Seeks and participates in development opportunities above and beyond training required by extensity
Trains other innovators and clients through both formal and informal training programs
Encourages more junior Innovators to take responsibility for their development within the company
Challenges fellow Innovators to progress toward their professional development goals
Suggests areas for improvement in internal processes along with possible solutions
Leads internal teams/task forces
Approves team member's time and expense reports in a conscientious and timely manner
Reviews the status reports of team members and addresses issues as appropriate
Complies and enforce standard extensity policies and procedures
Member of America’s New Horizons, Perform daily system checks workstations based on Windows 98, XP and Macintosh etc
Basic support on Windows server 2000, 2003
Ensure daily data backup is successful and perform quarterly restore tests
Check if regular Anti-virus update is taking place, perform manual updates if automatic updates are failing, report to IT manager immediately if manual update fails
Operate and maintain equipment under instruction
Monitor hardware and server room environment - report any irregularities to the IT Manager immediately
Manage user and directory upon request
Undertake corporate database management upon request
Network Administrator
New Horizons CLC
Dhaka
07.2002 - 12.2003
Sourcing and implementing new security solutions to better protect the organization
Installation and configuration of new Core, Distribution and Edge switches
Configuring Layer 2 and Layer 3 security
Configuring VSS, HSRP, VLAN, VTP, and Access-list based on the requirement
Double sided VPC and single sided VPC configuration on cisco Nexus
Designing DMZ and configuring access to DMZ
Configuring Remote access VPN and Site to site VPN
Administrating cisco Wireless LAN controller and cisco ISE
Windows 2016/2019 server administration and windows-based client network
Exchange server administration and maintain
Email exchange security evaluation/configuration
Exposure to Digital Printing equipment installation and service
Data Integration and administration
Practical experience with Installation, Cabling, Maintenance & Troubleshooting LAN & Internet Configuration
ISA, Proxy, TCP/IP, VoIP, Firewall, HTML and MS-Office
Strong trouble shooting skills with Hardware and Software
Configuring and Administrating PA, FORTIGATE and ASA firewall
Configuring Remote Access VPN and Site to site VPN
Administration of cisco Collaboration products (Expressway)
Configuration and troubleshooting of dynamic routing protocol EIGRP, OSPF,
BGP, Bangladesh
Organization :, (A Member of America’s New Horizons Worldwide Network
Education
B.Sc. - Computer Science
Bangalore University
H.S.C. (Higher Secondary Certificate - undefined
Adamjee Cantonment College
S - undefined
Board of Intermediate and Secondary Education
S.C - undefined
Secondary School Certificate - undefined
Chattogram Cantonment Board High School
W. - undefined
Board of Intermediate and Secondary Education
C.C - undefined
Web Centric Computing - undefined
National
Education Institute of Information Technology (NIIT)
Skills
Leadership & tram Skillundefined
Timeline
IT Manager
Hayat Communication K.S.C.C
01.2022 - Current
Assistant IT Manager
01.2014 - 12.2021
IT Administrator
04.2010 - 12.2013
Junior Engineer
01.2006 - 04.2010
IT Support / System Operator
Ahmad & Mohammad Z. Al-Sirhan Co. W.L.L
11.2004 - 12.2005
Help Desk, Network Administrator
New Horizons CLC, Worldwide Network
07.2002 - 12.2004
Network Administrator
New Horizons CLC
07.2002 - 12.2003
B.Sc. - Computer Science
Bangalore University
H.S.C. (Higher Secondary Certificate - undefined
Adamjee Cantonment College
S - undefined
Board of Intermediate and Secondary Education
S.C - undefined
Secondary School Certificate - undefined
Chattogram Cantonment Board High School
W. - undefined
Board of Intermediate and Secondary Education
C.C - undefined
Web Centric Computing - undefined
National
Education Institute of Information Technology (NIIT)