Mohammed Rilwan Mohammed Ilhaam
CRM & Operations Specialist
As Salimiyah
Summary
Dynamic and accountable professional eager to seize a challenging opportunity that utilizes my expertise in a collaborative, innovative environment. As a top performer with a proven track record in sales, marketing, and customer service, I excel in driving results and achieving success. I thrive in forward-thinking organizations that recognize and reward contributions to growth. With strong leadership skills and a decisive approach to problem-solving, I am committed to optimizing operations and enhancing organizational efficiency for a significant and positive impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Order Controller
City Hyper Salmiya, E-Commerce
08.2022 - Current
- Managed inventory and fulfilled customer orders accurately.
- Tracked substitutions and informed customers of changes.
- Implemented quality control measures to ensure freshness of grocery items.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Coordinated with dispatchers to optimize delivery schedules and improve efficiency.
Assistant Sales Manager
Expo Express (Pvt)Ltd
08.2020 - 06.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Monitor retail operating costs, budgets and resources to ensure sales KPIs are met
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Executive
Gestetner of Ceylon PLC
06.2017 - 07.2020
- Organizing sales visits, demonstrating products and establishing new business
- Analyzed market trends to identify new business opportunities and inform strategic decisions.
- Conducted risk assessments for bids, identifying potential challenges and developing mitigation strategies.
- Analyzed collection reports to identify trends, improving strategies for debt recovery.
Business Development Officer
Nation Trust Bank – Card Centre
01.2016 - 01.2017
- Collaborated with marketing teams to design targeted promotions, increasing lead generation efforts.
- Managed credit card applications, ensuring compliance with regulatory standards and internal policies.
- Led initiatives to enhance customer service experience, resolving complex issues related to credit card accounts.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
Sales Delivery Officer
Bestech Hardware (Pvt) Ltd, Wellampitiya
01.2015 - 01.2016
- Implemented route optimization strategies to enhance delivery speed and reduce fuel consumption.
- Collaborated with warehouse teams to streamline loading processes, improving overall productivity.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
Education
G.C.E ADVANCE LEVEL - Arts
Zahira College
Colombo Sri Lanka01-2015
Skills
- Collaborative team management
- Operational efficiency improvements
- Strategic issue analysis
- Clear interpersonal communication
- Expertise in client relations
- Marketing campaign development
Certification
- Spoken English - Colombo Academy of Language Skills
- Diploma in Office Automation - CSS Educational Trust
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Hindi
Intermediate (B1)
Malayalam
Upper intermediate (B2)
References
- Ashraf Mekawey, ashraf@cityhyper.com, +965 92282137,Assistant Manager, Online Operation, City Hyper Market Kuwait
- A.G.M Anas, agmanas7534@gmail.com,+9754869740, Sales Executive, Sinwa Holdings, Dehiwala, Sri Lanka
Disclaimer
I do hereby declare that the above-mentioned details are true and accurate to the best of my knowledge.
Mohammed Ilhaam
Timeline
Order Controller
City Hyper Salmiya, E-Commerce
08.2022 - Current
Assistant Sales Manager
Expo Express (Pvt)Ltd
08.2020 - 06.2022
Sales Executive
Gestetner of Ceylon PLC
06.2017 - 07.2020
Business Development Officer
Nation Trust Bank – Card Centre
01.2016 - 01.2017
Sales Delivery Officer
Bestech Hardware (Pvt) Ltd, Wellampitiya
01.2015 - 01.2016
G.C.E ADVANCE LEVEL - Arts
Zahira College
Similar Profiles
Kashmail KhanKashmail Khan
E-Commerce Specialist at HYPER FUTURE E-COMMERCE ISLAMABADE-Commerce Specialist at HYPER FUTURE E-COMMERCE ISLAMABAD
Muhammed JunaisMuhammed Junais
Accountant / Manager at City Point Hyper MarketAccountant / Manager at City Point Hyper Market
INDU VERMAINDU VERMA
Assistant Buyer at Hyper City Retail India Ltd.Assistant Buyer at Hyper City Retail India Ltd.
Kristina SavytskaKristina Savytska
Teacher's Assistant at Summer Camp( KROKERS )Teacher's Assistant at Summer Camp( KROKERS )
Nada Abou HatabNada Abou Hatab
Digital Media Manager at Mullenlowe Blu Advertising AgencyDigital Media Manager at Mullenlowe Blu Advertising Agency