MOHD. YASIR MAQSOOD
Kuwait City
Summary
Accomplished professional specializing in document management and data integrity, with proven expertise in electronic document control and quality assurance. Proficient in SAP, Magento, OTRS, CRM, and advanced MS Office applications, ensuring compliance and confidentiality. Experienced in developing process maps, policies, SOPs, and job descriptions to enhance operational efficiency. Strong background in reporting and analytics, focusing on error analysis and performance tracking to drive organizational improvements.
Overview
4
4
Languages
1
1
Certification
4
4
years of post-secondary education
17
17
years of professional experience
Work history
DOCUMENTATION LEAD / E-COMMERCE SPECIALIST
Kuwait Dairy Company (KDCOW)
Kuwait
2024.05 - 2026.06
- Invoicing & Audit Control: Enhanced the Van Sales Invoicing reporting structure, systematically auditing reports to eliminate loopholes and maintain document accuracy across all sales records.
- Process Mapping: Documented and mapped e-commerce delivery and fulfillment processes across external digital platforms (Talabat, Cari, Mnasati).
- Contract Administration: Managed vendor agreements, contract renewals (achieving a 102% increase in Talabat Mart sales), and client onboarding documentation for platforms like Jameia.com and Ninja.
- Reconciliation & Forecasting: Overhauled payment recovery workflows and prepared structured documentation for 2025 forecasting and e-commerce price adjustments.
Technical documentation specialist
WIYAK by AutoMAK
Kuwait
2022.03 - 2024.04
- SOP & Process Standardizations: Identified workflow inefficiencies and established standardized operating procedures (SOPs) to guide division managers and staff.
- Reporting & Records Management: Reviewed daily/monthly operational reports to track key metrics, historical trends, and department compliance.
- Documentation & Budget Controls: Prepared and maintained fuel budget tracking documents with strict controls to prevent overages and maintain audit readiness.
E-COM OPERATIONS MANAGER
CityCentre Online
Kuwait
2021.08 - 2022.02
- Policy & Procedure Formulation: Collaborated with department heads to draft, document, and implement operational policies and procedural manuals.
- Administrative Documentation: Supervised asset and machinery documentation, maintenance records, payroll logs, and equipment upgrade requests.
- Performance Reporting: Compiled actionable performance analysis reports and data insights to share across executive teams.
E-COM OPERATIONS SENIOR SUPERVISOR
Carriage Logistics Gen. Trading Company
Kuwait
2018.05 - 2020.10
- Spreadsheet & Reporting Architecture: Developed and maintained advanced Microsoft Excel spreadsheets for daily, weekly, and monthly operational reporting.
- Process Improvement Documentation: Applied Kaizen methodology to document continuous improvement strategies, task assignments, and driver evaluations.
- Data Research & Reconciliation: Analyzed operational data, researched delivery bottlenecks, and prepared precise productivity logs.
E-COM OPERATIONS SUPERVISOR
Alghanim Industries (Xcite)
Kuwait / Riyadh
2011.06 - 2018.03
- Systemized Archiving: Built and integrated a digital archiving system that eliminated manual paperwork and significantly reduced administrative overhead.
- ERP Data Control (SAP/POS): Utilized SAP and POS ERP systems to process, track, and maintain accurate records for 1,000+ daily orders and warehouse entries.
- Proof of Delivery (POD) Protocols: Established controlled document workflows for Pay-on-Delivery (POD) receipts, cancellations, and customer refunds.
- Documentation Standards: Authored job descriptions and operational roles to standardize onboarding and staff responsibilities.
ADMINISTRATION OFFICER
Wajda Telecommunication Co.
Dubai / Kuwait
2009.01 - 2010.01
- Secure Records Management: Maintained confidential company archives, employee files, contracts, and sensitive administrative records.
- Meeting Documentation: Prepared formal agendas, transcribed detailed meeting minutes, and archived all corporate proceedings for compliance.
- Contract & Purchasing Admin: Prepared official employment contracts, salary certificates, and procurement purchase documentation within set budgets.
Education
Bachelor of Business Administration (BBA) - Business Administration
Middlesex University
London, UK 2006.09 - 2010.10
Skills
- Document Management: Archiving & Records Management, Electronic Document Control, Quality Assurance & Audit Trails
- Process & SOP Documentation: Process Mapping, Policy Creation, Standard Operating Procedures (SOPs), Job Descriptions
- Systems & ERP: SAP, POS, Magento, OTRS CRM, Advanced MS Office (Excel, Word)
- Data Integrity & Compliance: Confidential Data Handling, Reconciliation, Contract & Invoicing Audits, Meeting Minutes Archiving
- Reporting & Analytics: Daily/Weekly/Monthly Reporting Spreadsheets, Error Analysis, Performance Tracking
Certification
- Managerial Development Course: Six Sigma — Alghanim Industries, Kuwait (2013 – 2014)
- Kaizen Process Improvement Training — Alghanim Industries (2013)
- ICDL (International Computer Driving Licence - MS Office) — Middlesex University, Dubai (2008)
Language Proficiency
English (IELTS / TOEFL Certified)
Arabic
Urdu
Hindi
Additional information
Driving License: Valid Kuwait Driver's License
Timeline
DOCUMENTATION LEAD / E-COMMERCE SPECIALIST
Kuwait Dairy Company (KDCOW)
2024.05 - 2026.06
Technical documentation specialist
WIYAK by AutoMAK
2022.03 - 2024.04
E-COM OPERATIONS MANAGER
CityCentre Online
2021.08 - 2022.02
E-COM OPERATIONS SENIOR SUPERVISOR
Carriage Logistics Gen. Trading Company
2018.05 - 2020.10
E-COM OPERATIONS SUPERVISOR
Alghanim Industries (Xcite)
2011.06 - 2018.03
ADMINISTRATION OFFICER
Wajda Telecommunication Co.
2009.01 - 2010.01
Bachelor of Business Administration (BBA) - Business Administration
Middlesex University
2006.09 - 2010.10