Mohmed Ibrahim

As an Operations Manager at Al- Musallam Group, I oversee logistics for 13 companies, managing a team of 950+ staff. coordinate the day-to-day operational functions, ensuring efficiency and productivity. I lead and manage a team to achieve operational targets and maintain high standards of customer service. Additionally, I implement strategic plans to optimize operational processes and maximize resource utilization, contributing to the overall growth and success of the organization.

• As an Operations Manager at Gulf Food for the retail sale of foodstuffs, I was responsible for overseeing the daily operations of the 9 retail stores, ensuring smooth functioning and customer satisfaction. I implemented efficient inventory management systems, leading to reduced stockouts and improved inventory accuracy. Additionally, I led process improvement initiatives, resulting in enhanced operational efficiency and cost savings.- Exports in MENA (KSA, Qatar, UAE, Bahrain and Egypt) - E-commerce ( Talabat, Deliveroo..etc..) - 300+ Pharma accounts with Reviews and analyzes sales and operational records and reports and collecting the payment. - Modern trade (Trolley, Health Planet, .. etc.) - Logistics responsibilities with supervises the movement, distribution, and storage of supplies tasked with planning routes, analyzing budgets, and processing shipments.

• Improved team efficiency by implementing new strategies for task delegation.
• Staff plan and roster of 20+ staff members.
• Managing day-to-day operations of 9 stores
• Established strong relationships with key stakeholders to enhance business growth.
• Conducted regular performance reviews, leading to increased staff satisfaction.
• Supervised daily store operations, ensuring optimal customer service delivery.
• Developed robust sales strategies to maximise revenue generation.
• Implemented cost-effective measures, resulting in significant savings for the company.
• Analysed sales data regularly for informed decision-making processes.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.

• Under the direction of the Director of Room manage and Coordinate Front office operation to provide efficient , prompt , courteous , trouble free and proactive service to guests enhance maximize room revenue and guest satisfaction
• All work will be in line with the hotels guidelines and business plan , the departmental business plan, and the Radisson Collocation in Groups corporate guidelines as well as Symphony Style Hotel brand and service concepts

• Under the direction of the Hotel manager
• Responsible for the daily operations of the venue and ensuring the delivery of outstanding customer service
• This includes effectively allocating work to and supervising employees in all frontline areas, as well as maintaining and complying with all safety, stock and equipment procedures
• Work will be in line with the hotel guidelines and, the departmental business plan, and the Radisson Collocation in Groups corporate guidelines as well as Symphony Style Hotel brand and service concepts with all departments ( Housekeeping front office Food& Beverage -..etc
• )

• Under the direction of the Front office manger , I must to assist in supervising the Front Office Team to ensure that Team Members are prepared and wellinformed to deliver Guests an exceptional experience from checkin through checkout
• An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: