Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Hi, I’m
Mohomed iflal
Store Supervisor
Salmiya
Summary
Overview
16
years of professional experience
Work History
The Approved MarketSharq
Information Technology Assistant
04.2024 - Current
Job overview
- Supported customers with online billing, access, and account issues.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Maintained up-to-date case documentation for future reference.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
The Approved MarketSharq
Store Supervisor
12.2022 - 04.2024
Job overview
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Created successful plans to maximize profits and reduce loss.
- Increased sales by optimizing in-store promotional strategies.
- Received store deliveries and transported items to correct facility locations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Dealt with customer complaints and rectified product and service issues.
Black Garlic intSalmiya
Sales Executive
02.2022 - 12.2022
Job overview
- Reviewed and analyzed sales performance against plans to determine effectiveness.
- Identified and targeted new business opportunities through market research and analysis.
- Set and monitored sales targets for individual team members and the team as a whole.
- Enhanced product knowledge through continuous learning and professional development activities.
- Sourced new sales opportunities through inbound lead follow-up.
The Sultan CenterSharq
Department Supervisor
12.2018 - 01.2022
Job overview
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored sales performance through analysis of sales reports and comparison shopping.
The Sultan CenterSharq
Assistant Sales Representative
04.2016 - 12.2018
Job overview
- Demonstrated product features to align with customer needs.
- Reorganized routes and schedules in territory to maximize efficiency.
- Developed key customer relationships to increase sales.
- Identified customer needs by asking questions and advising on best solutions.
Phones 4uAl Rayyan
Computer Technician
02.2009 - 11.2015
Job overview
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
Education
Hizbullah Central CollageKurunegala
High School Diploma
06-2002
University Overview
Skills
- Customer service
- Multitasking Abilities
- Computer skills
- Stock replenishment
- Cash handling and management
- Training & Development
- Networking
- Microsoft office
- Communication
- Ecommerce platform knowledge
- POS system operations
- Purchase assistance
Languages
Tamil
First Language
English
Advanced (C1)
C1
Arabic
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Declaration
Declaration
- I do hereby declare that above stated details are true to the best of my knowledge and belief.
Certification
- Certified Administrative Professional (CAP) - International Association of Administrative Professionals.
- Excel Expert Certification - Microsoft.
- For the occupation of Retail Salespersons, while there are not as many formal certifications or credentials compared to more regulated professions, there are still a number of certifications and memberships that can enhance a retail professional's qualifications and appeal to employers. Here is a list of relevant credentials, .
- Customer Service and Sales Certification - National Retail Federation (NRF).
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Information Technology Assistant
The Approved Market
04.2024 - Current
Store Supervisor
The Approved Market
12.2022 - 04.2024
Sales Executive
Black Garlic int
02.2022 - 12.2022
Department Supervisor
The Sultan Center
12.2018 - 01.2022
Assistant Sales Representative
The Sultan Center
04.2016 - 12.2018
Computer Technician
Phones 4u
02.2009 - 11.2015
Hizbullah Central Collage
High School Diploma
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