Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Data
Timeline
Generic

MOHSIN SHARIFF

Kuwait City

Summary

Efficient in Air Freight known for high productivity and ability to complete tasks swiftly. Possess specialized skills in logistics management, regulatory compliance, and international shipping documentation. Excel at communication, problem-solving, and time management, ensuring smooth and efficient freight operations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Air Freight Coordinator

AL RASHED INTERNATIONAL AIR FREIGHT AGENT CO. WLL.
KUWAIT CITY
04.2021 - Current
  • Built and strengthened relationships with airlines and GHAs to optimize daily operations.
  • Negotiated rates with carriers for airfreight, ocean freight, and trucking services, ensuring cost-effective solutions were identified.
  • Independently handling inquiries for both import and export in all modes, and customer service by closely liaising with overseas partners, shipping lines, airlines, and other service providers.
  • Coordinated is responsible for planning and organizing the shipping project, including setting timelines and identifying key milestones.
  • Liaised with warehouse personnel to coordinate pick-up and delivery times for cargo transfers from airport facilities.
  • Completed necessary customs documents and other paperwork.
  • Liaised with the concerned division for document catalogues for Ministry approval.
  • Organized destination-specific storage and delivery processes.
  • Assisted customers with tracking their cargo throughout transit.
  • Provided support to customer inquiries regarding order status, shipment arrival dates, and any other related questions.
  • Consulted customs brokers to arrange passage of goods through customs.
  • Monitored flight schedules to ensure that cargo was shipped in a timely manner.
  • Managed the air freight operations and ensured all shipments were loaded, secured, and tracked accurately.
  • Investigated discrepancies between actual weight and dimensions of goods versus declared values on manifests or bills of lading.
  • Maintained accurate inventory records of all cargo items shipped via air freight routes.
  • Accurate preparation of invoices and timely collection from clients, along with close coordination with accounts, ensures that payments are settled on time for the principals or service providers.

SALES & OPERATIONS EXECUTIVE - GSA

AL RASHED INTERNATIONAL AVIATION CO.
KUWAIT CITY
03.2018 - 03.2021
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assist with all customer and client requests related to booking, forwarding, and delivery, liaising with the local GHA and the Head Office to ensure and enhance a high-quality service.
  • Negotiate agreements, and resolve potential issues or problems with clients.
  • Implement customer service procedures to ensure customer satisfaction.
  • Strictly follow the SOP to avoid a rise in non-compliance by the airline.
  • Take ownership of customer issues and follow through until resolution.
  • Preparation of weekly and monthly sales reports, and reporting to the head office.

CARGO RESERVATION AGENT

QATAR AIRWAYS CARGO
CHENNAI
10.2014 - 02.2018
  • Making reservations in the Optima Reservations tool by the proper dimensions of the consignment, by calculating gross weight and chargeable weight.
  • Managed to plan cargo for seven cargo freighters and seven passenger aircraft a week, with good yield and load ability.
  • Communicated with cargo handlers and field station managers daily to help resolve system problems, providing timely and accurate information concerning the movement of cargo.
  • Ensure that all existing and prospective cargo clients in my given area, evaluated for commercial benefits, logged into the system with their latest information, are motivated to use Qatar Airways as the first choice.
  • Supervise local GHA on a daily basis to ensure the best possible performance and service rendered to QR Cargo, in compliance with the agreed SLAs!
  • Coordinating with agents for the negotiation and approval of rates with the help of an airline salesperson.
  • Preparation of weekly and monthly sales reports, and reporting to the head office.
  • Have a follow-up of shipments from origin to destination.
  • Have the capacity to manage the flights over the booking cycle by forecasting the cargo capacity every week.
  • Setting inventory controls, overbooking levels, and filtering the demand.
  • Planning the flight with the right balance between load factor and yield.
  • Attending to discrepancies for further follow-up and swift action.
  • Advise the operations team on the load plan for sharing freighters.
  • Advise on the load plan for local operations and hub operations for sensible shipments, such as DDX and PHARMA, and for less connecting time, like QRT or QWT.
  • Preparing the monthly discrepancy report.
  • Sending Pre-Alert for highly sensitive shipment.
  • Preparing the allocation request for the origin station and following up on utilization.

SENIOR RESERVATION OFFICER

SPENCER'S TRAVEL SERVICES LIMITED - GSA for QATAR AIRWAYS CARGO
CHENNAI
04.2010 - 09.2014
  • Coordination with agents for cargo bookings over the phone and tele sales.
  • Updating of cargo booking in the Oryx software system.
  • Requesting Doha for an earlier onward connection.
  • Follow-up of shipments from origin to destination.
  • Attending to discrepancies immediately for further follow-up and tracer action.
  • Preparing the monthly discrepancy report.
  • Coordinating with operations for the loading of QRTs, HSTs, or ULDs.
  • Updating the pre-alert in the Oryx system and through emails, etc.
  • Preparing an Allocation Request for the MAA Station.
  • Requesting the concerned destination for any further amendments.
  • Sending a Telex message for VAL, PER shipments.
  • Releasing allotment space ex Doha for unutilized onward connection.
  • Giving more importance to offloaded shipments at the origin and transit points to send pre-alerts.
  • Maintaining a regular call cycle and follow-up contact with corporate customers.
  • Follow up on claims raised by agents and shippers.
  • Closely follow up with all the inquiries over the phone or via email, and act against them.
  • Preparing flight-wise forecast report, revenue report, and monthly market report as required by HUB.

CRM & OPERATIONS EXECUTIVE

MGH LOGISTICS PVT. LTD.
CHENNAI
01.2007 - 03.2010
  • Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Analyzed business performance data and forecasted business results for upper management.
  • Monitored KPIs and provided feedback on performance of CRM campaigns.
  • Work involves good negotiation of freight rates.
  • Planning, consoling shipments, and making follow-ups until they reach their destination.
  • Execution of AWB, HAWB, BLs, manifest, etc.
  • Ensuring proper handling of assigned accounts, like Renault, MGB, and Carrefour, as per SOP.
  • Coordinated in responsible for planning and organizing the shipping project, including setting timelines and identifying key milestones.
  • Communicated with the shipper, CHA, including vendor staff and contractors, to ensure everyone is on the same page and that the shipment is projected and progressing as planned.
  • Managed resources, including personnel, equipment, and supplies, to ensure they are available when needed, and within budget.
  • Self-responsible for identifying and managing risks associated with the project, including safety risks, financial risks, and scheduling risks.
  • Maintained accurate and detailed records of the project, including budgets, schedules, and project plans.
  • Self-monitored and evaluated the progress of the project, including identifying areas where improvements can be made, and ensuring that the project stays on track.
  • Have the capacity to ensure the project is completed on time, within budget, and to the satisfaction of all participants involved.
  • Development of the marketing department in interaction with airlines, shippers, consignees, overseas agents, and buying houses.
  • Have a good rapport with multinational companies and airlines.
  • Following up with nominated and regular customers for new bookings and forecasts of shipments.
  • Taken care of sending monthly wise shipments report, daily Warehouse report to our Headquarters.
  • Export booking, pre-alerts to our overseas agents, buying houses, and consignees.
  • Making debit notes and credit notes according to every account SOPs.
  • Fully trained in computer programs like SAP and LLS, on which shippers, consignees, buying houses, etc., will see the entire status of the shipment and the paperless job.
  • Preparation of airline CSR and submission to the finance team to process the airline payment.
  • Contributing to the profitability of the department from CONSOL shipments, cost savings, and increasing the yield benefit.
  • I can undertake responsibilities interacting with clients & airlines at my own disposal.

Education

B.Com - Commerce

UNIVERSITY OF MADRAS
CHENNAI
04-2006

Skills

  • Cargo tracking
  • Customs documentation
  • Air freight operations
  • Rate negotiation
  • Inventory management
  • Logistics coordination
  • Problem solving
  • Team collaboration
  • Freight forwarding expertise
  • Multilingual abilities
  • Incoterms awareness
  • Team building

Certification

  • Supply Chain and Operations Management
  • Air Cargo Introductory Course – IATA
  • Dangerous Goods Regulation, Category 6
  • Live Animal Regulation

Languages

Urdu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Proficient (C2)
C2
Arabic
Beginner
A1

Personal Data

  • DATE OF BIRTH : 02nd FEB 1985
  • NATIONALITY : INDIAN
  • MARITAL STATUS : MARRIED
  • PASSPORT # : P1604544 | DOE: 30/06/2026
  • CIVIL ID # : 285020211974 | DOE: 21/05/2025
  • VISA TYPE : ARTICLE # 18
  • DRIVING LICENSE : YES

Timeline

Air Freight Coordinator

AL RASHED INTERNATIONAL AIR FREIGHT AGENT CO. WLL.
04.2021 - Current

SALES & OPERATIONS EXECUTIVE - GSA

AL RASHED INTERNATIONAL AVIATION CO.
03.2018 - 03.2021

CARGO RESERVATION AGENT

QATAR AIRWAYS CARGO
10.2014 - 02.2018

SENIOR RESERVATION OFFICER

SPENCER'S TRAVEL SERVICES LIMITED - GSA for QATAR AIRWAYS CARGO
04.2010 - 09.2014

CRM & OPERATIONS EXECUTIVE

MGH LOGISTICS PVT. LTD.
01.2007 - 03.2010

B.Com - Commerce

UNIVERSITY OF MADRAS

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MOHSIN SHARIFF