Mostafa Ahmed

• Worked with the human resources department to recruit and train new personnal
• Reviewed and prepared reports for senior management
• Organized and coordinated people and operations
• Supervised staff members and communicating the importance of customer satisfaction.
• Checked supplies and equipment quantity and quality
• Prepared the monthly budget of the hospitality division and creating expenditure reports for senior management review.
• Developed and communicated standard operating procedures
• Established standards for customer service
• Ensured adherence to relevant legal, health and safety regulations and guidelines
• Ensured all records are kept properly and consistently
• Performed monthly evaluations of staff members according to performance and participation.
• Determined the future goals of the hospitality division by studying market trends and working with the marketing team.
• Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
• Filed incident reports and handled inappropriate behavior to document problems and disturbances.
• Restructured lines of communication with housekeeping to make sure patients were satisfied with timeliness and quality of housekeeping services.
• Coached and developed associates to improve soft skills and recovery techniques.
• Handled patients complaints and offered complimentary services to maintain high patient satisfaction rates.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

- Ensuring staff are managed efficiently and meet targets

- Servicing hospitality meeting rooms within agreed timescales

- Ensured areas of work are kept clean throughout the day

- Completing all meeting room set-ups and clearing requests on schedule.

- Completing and following all company mandatory health and safety requirements and company training within your department

- Training all other departments within the unit to cover unscheduled absence

- Assisted in managing the day-to-day workflow of office staff to ensure adherence to quality standards, deadlines, and proper procedures

- Monitored and administered time and attendance policy

- Coordinated procedural updates, identifies opportunities, and made recommendations for procedural improvements

- Selected, assigned, developed, and evaluated personnel to ensure the effective and efficient operation of the function

- Designed and implemented a strategic sales plan that expanded company’s customer base and ensured it’s strong presence

- Managed recruiting, objectives setting, coaching and performance monitoring of sales representatives

- Identified emerging markets and market shifts while being fully aware of new products and competition status

- Built and promoted a strong, long-lasting customer relationships by partnering with them and understanding their needs.

• Set goals for department and supported employees in meeting expectations.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Trained employees in essential job functions.
• Handled employee-related issues to improve performance, professional conduct and attendance reliability.
• Formulated procedures to use in event of accidents, fires or other emergencies.
• Launched quality assurance practices for each phase of development

• Leveraged finance knowledge to strengthen controls and improve transparency.
• Reconciled balance sheets and streamlined best practices for balance sheet processes.
• Analyzed financial audit information and made recommendations to improve efficiencies.
• Directed accounting team in timely reporting of finances for diverse client businesses.
• Calculated tax owed, prepared and submitted returns and upheld compliance with all applicable laws.
• Reviewed budgets and communicated discrepancies to senior management.
• Handled month-end and year-end end finances by managing and reporting fixed assets and other data.