Mostafa Al-Kaddour
Kuwait ,KU
Summary
A dynamic and results oriented insurance professional with extensive experience in motor insurance underwriting and claims management. Combines strategic leadership with deep technical expertise to oversee complex claims processes, optimize operational workflows, and drive continuous improvement. Known for implementing data driven strategies that enhance efficiency, profitability, and customer satisfaction. Committed to fostering a culture of excellence, innovation, and accountability within all areas of insurance operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Development Manager
Safenet Insurance Brokerage Company
Kuwait City, Kuwait
04.2025 - Current
- Actively built and nurtured strategic partnerships with both corporate and individual clients, providing them with tailored insurance and risk management solutions.
- Negotiated with insurers to secure competitive terms, ensuring maximum value for our clients.
- Collaborated closely with underwriting and claims teams to guarantee seamless service delivery and high client satisfaction.
- Mentored and supported junior team members, enhancing their sales techniques and client relationship management skills.
Assistant Manager Motor Insurance
Liva Insurance Company
Kuwait City, Kuwait
12.2017 - 03.2025
- Led a professional team in the comprehensive management of motor insurance and claims, ensuring strict adherence to technical standards and established procedures.
- Achieved significant operational excellence through meticulous oversight of claims processes and workflows.
- Implemented strategies to enhance the customer experience, which resulted in increased satisfaction and retention rates.
- Consistently resolved complex claims issues, maintaining high levels of customer satisfaction, and collaborated with cross-functional teams to streamline processes and improve efficiency in claims handling.
Section Head Claims - Life, WC & Motor
KIB Takaful Insurance Company
Kuwait City, Kuwait
11.2014 - 11.2017
- Efficiently managed the entire claim process, encompassing assessment, investigation, documentation, evaluation, negotiation, and payment processing, ensuring full compliance with company policies and regulatory requirements.
- Successfully coordinated with reinsures throughout the claims management process, providing comprehensive documentation and updates on claim status to ensure smooth and timely resolution.
- Maintained meticulous records of all claims activities, which facilitated accurate reporting and analysis for management and regulatory purposes.
- Actively participated in post-claim reviews to identify process improvements and implemented corrective actions to enhance efficiency and customer satisfaction.
Motor Recovery Supervisor
Enaya Insurance Company
Kuwait City, Kuwait
09.2006 - 10.2014
- Directed and supervised a dedicated team in the administration of motor recovery claims, demonstrating strong leadership and teamwork abilities to ensure timely and efficient claim recovery processes.
- Established and maintained robust relationships with insurance companies, fostering effective communication and negotiation to expedite claim recoveries and maximize reimbursements.
- Collaborated closely with our legal team, providing necessary information and updates on recovery cases, and diligently followed up on court verdicts to ensure swift and favorable outcomes.
- Successfully implemented strategies to streamline the motor recovery claim process, which led to improved efficiency and reduced turnaround times.
- Conducted regular performance evaluations and provided constructive feedback to team members, cultivating a culture of accountability and continuous improvement.
Education
MBA - Business Administration And Management
Sikkim Manipal University
India07-2015
Bachelor of Science - Business Administration
Sikkim Manipal University
India12-2012
Skills
- Claims Management
- Leadership & Team Building
- Creative Problem Solving
- Accountability & Responsibility
- Adaptability & Flexibility
- Effective Communication
- Strategic Project Management
- Proficiency in Computer Technology
- Claims analysis
- Claims investigation
- Dispute resolution
- Policy interpretation
Certification
Award In General Insurance - CII | June 2024
Languages
Arabic
English
Timeline
Business Development Manager
Safenet Insurance Brokerage Company
04.2025 - Current
Assistant Manager Motor Insurance
Liva Insurance Company
12.2017 - 03.2025
Section Head Claims - Life, WC & Motor
KIB Takaful Insurance Company
11.2014 - 11.2017
Motor Recovery Supervisor
Enaya Insurance Company
09.2006 - 10.2014
MBA - Business Administration And Management
Sikkim Manipal University
Bachelor of Science - Business Administration
Sikkim Manipal University