Mostafa Elleithy
Kuwait
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Cafe and restaurant Manager
3X cafe
Abu hassaniya, Kuwait
2022.10 - Current
- Developed menus with strict cost controls to maximise restaurant profits.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Branch Manager
Kordo restaurant
Salmiya, Kuwait
2017.02 - 2022.09
- Provided excellent customer service, securing client loyalty.
- Developed and implemented strategies for increased customer satisfaction.
- Implemented new training programmes for improved staff performance.
- Liaised with clients, resulting in strong relationships and repeat business.
- Managed daily operations to ensure smooth running of the branch.
- Coordinated with other branches for seamless service delivery.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Managed daily operations for smooth restaurant functioning.
- Innovated promotional strategies, raised brand awareness in local community.
Cafe and restaurant Manager
Dinos
Cairo, Egypt
2016.02 - 2017.01
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Increased table turnover rate with efficient floor management.
- Implemented new menus, improved dining experience.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Trained new team members, enhanced service quality.
Cafe and restaurant manager
La poire
Cairo, Egypt
2014.05 - 2016.01
- Implemented new menus, improved dining experience.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Coordinated events and parties to increase restaurant revenue.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Managed daily operations for smooth restaurant functioning.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
Restaurant supervisor
Aroma Lounge
Cairo, Egypt
2012.03 - 2014.04
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Established effective communication channels between front and back of house teams for smoother operation.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Protected brand image with exceptional restaurant presentation and maintenance.
- Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
- Developed successful promotional strategies for increased patronage.
Bar supervisor
Baron Hotel
sharm sheikh, Egypt
2010.04 - 2012.03
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Trained staff for improved service quality and professionalism.
- Supervised team members to ensure excellent service delivery.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Increased sales with effective promotional strategies.
- Organised stock inventory to prevent shortages during peak hours.
- Managed cash flow, ensuring correct transaction procedures were followed.
Bartender
Baron Hotel
Cairo, Egypt
2009.03 - 2010.04
- Resolved customer complaints promptly to maintain good relationships.
- Collaborated with team members to provide seamless service during busy periods.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Created an inviting atmosphere through friendly interaction with customers.
- Handled cash transactions securely minimising risk of theft or fraud.
- Implemented new cocktail recipes by researching current trends in the industry.
- Managed stock levels efficiently, preventing shortage during peak hours.
Education
A-Levels -
Ghamra High school
Cairo 2006.09 - 2009.06
Diploma of Higher Education - Tourism
Information Technology Institute
Cairo 2009.01 - 2011.06
Skills
- Communication excellence
- Vendor relationship
- Sales techniques
- Business development
- Employee management
- Event planning and management
- Passion for customer satisfaction
Languages
Arabic
Native
English
Elementary
Timeline
Cafe and restaurant Manager
3X cafe
2022.10 - Current
Branch Manager
Kordo restaurant
2017.02 - 2022.09
Cafe and restaurant Manager
Dinos
2016.02 - 2017.01
Cafe and restaurant manager
La poire
2014.05 - 2016.01
Restaurant supervisor
Aroma Lounge
2012.03 - 2014.04
Bar supervisor
Baron Hotel
2010.04 - 2012.03
Bartender
Baron Hotel
2009.03 - 2010.04
Diploma of Higher Education - Tourism
Information Technology Institute
2009.01 - 2011.06
A-Levels -
Ghamra High school
2006.09 - 2009.06