Mostafa Issa
Salmiya,KU
Summary
Goal-oriented Data Analyst successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Solutions Support Engineer
NVSSoft
Kuwait
11.2022 - Current
- Ensure smooth operation and timely updates of software solutions to meet client requirements, minimizing disruptions and maximizing client satisfaction
- Create comprehensive User Manuals for software solutions, providing clear and user-friendly documentation for clients
- Serve as the primary point of contact for clients seeking technical support or encountering issues with software solutions, delivering prompt and effective resolutions
- Adapt existing software solutions to meet specific client needs, demonstrating flexibility and problem-solving skills
- Conduct training sessions to educate clients on the effective use of software solutions, delivering engaging and informative sessions both in-person and online
- Manage and maintain Windows Server environments to optimize the performance of software solutions
- Utilize expertise in Information Technology to address complex technical challenges and deliver efficient solutions
- Leverage analytical skills to assess data integrity and ensure seamless migration of data using SQL knowledge
- Accomplishment: Utilized SQL knowledge to resolve backbone issues and developed a fully automated PowerShell script for streamlined setup.
End user trainer
EBLA Computer Consultancy
06.2022 - 11.2022
- Conducted comprehensive end user training sessions for customers, equipping them with the necessary skills to effectively utilize the program
- Proactively troubleshooted and resolved customer issues, ensuring a seamless user experience and minimizing downtime
- Collaborated closely with the project manager and development team to track and address customer-reported issues, facilitating timely resolutions and enhancing customer satisfaction
- Coordinated training schedules and logistics, ensuring smooth and efficient delivery of training sessions
- Maintained clear and concise communication with customers, explaining program functionalities and addressing any questions or concerns
- Documented and reported customer feedback and issues to the development team, contributing to ongoing product improvements
- Consistently followed up with customers to ensure their continued satisfaction and provide additional support as needed
- Diligently proofread all training materials and documentation, ensuring accuracy and clarity in communication.
SMC Agent
LEAN Services
Kuwait CIty
11.2021 - 01.2022
- Generated monthly reports for customers, providing valuable insights and analysis on key performance metrics
- Monitored the health of physical infrastructure using Zabbix, ensuring optimal performance and minimizing downtime
- Tracked and analyzed the usage of virtual resources using vROps, optimizing resource allocation and improving efficiency
- Handled customer tickets efficiently and effectively using Zendesk, providing timely resolutions and maintaining high customer satisfaction
- Ensured consistency and accuracy in all reporting and documentation, maintaining a professional and error-free approach.
Education
Bachelor of Engineering - BE - Computer Engineering
Beirut Arab University
01.2021
Skills
- SQL Server Management Studio
- Python (Programming Language)
- Powershell
- Application Installations
- Programming
- SQL
- Transact SQL
- Tableau
- Data Validation
- Dashboard Creation
- Data Interpretation
- Python Programming
Certification
- Predictive Analytics Essential
- Training: Data Mining
- Excel Statistics Essential Training: 1
- Microsoft SQL Server 2022 Essential Training
- Learning Data Visualization
- Build Python Web Apps with Flask
Skill Path
Mostafa Issa
Languages
- English, Full Professional
- Arabic, Native or Bilingual
Affiliations
- Books
- Video Games
- Workout
Accomplishments
- Coordinated and ensured the smooth operation of multiple projects.
- Managed my projects using popular project management tools like Trello.
Timeline
Solutions Support Engineer
NVSSoft
11.2022 - Current
End user trainer
EBLA Computer Consultancy
06.2022 - 11.2022
SMC Agent
LEAN Services
11.2021 - 01.2022
Bachelor of Engineering - BE - Computer Engineering
Beirut Arab University
Similar Profiles
Mae Joy Payor SaludaresMae Joy Payor Saludares
Sales Associate at JYSK Scandinavian Sleeping and Living - Ali Abdulwahab Al MutawaSales Associate at JYSK Scandinavian Sleeping and Living - Ali Abdulwahab Al Mutawa
ABDULAZEZ ALHARIRIABDULAZEZ ALHARIRI
Maintenance Engineer of Medical Devices at Princess Haya Bint Al Hussein HospitalMaintenance Engineer of Medical Devices at Princess Haya Bint Al Hussein Hospital
Ahmed SeragEldin AbdallaAhmed SeragEldin Abdalla
Warehouse Operations Manager at Global Freight Systems (GFS)Warehouse Operations Manager at Global Freight Systems (GFS)