Moussa Alkhatib
Al-Farwaniya
Summary
Confident, energetic, and hardworking individual with the ability to work under pressure and deliver results in a short time span. I am a fast learner and a good team player, ready to assist my colleagues when called upon. I have the ability to multi-task, which is often the case when dealing with a number of tasks at the same time.
Overview
10
10
years of professional experience
Work History
Technical Support
Car Programing Shop
Muscat
01.2024 - 04.2025
- My job involves developing and managing technical processes, as well as managing specific systems in vehicle programming and troubleshoot any customer issues.
- Providing technical support and resolving IT-related issues to all employees.
- Maintenance and troubleshooting of computer systems, networks and other technical equipment.
- Install and configure software and hardware.
- Ensuring the security of our data and IT systems.
- Perform system updates and backups periodically.
- Assistance with vehicle IT projects.
Co-Leader
International Elevators Escalators
Barka
02.2022 - 12.2023
- Manages and organizes staff and provides technical solutions to assist the team in performing high quality tasks.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Generate accounts, reset passwords, and grant users the necessary permissions.
- Trained staff members on various aspects of computer usage and software applications.
- Monitored system performance and identified areas for improvement.
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
Technical Support
Almoallem Shopping City
Barka
01.2020 - 01.2022
- Manage the POS system and monitor system performance and troubleshoot any customer issues.
- Ensured optimal performance across programming platforms by conducting routine system monitoring.
- Assisted team members in making the technical support process better for customers.
- I ensured timely resolution of customer issues by tracking and reporting incidents.
- Identify and repair faults in computer systems, printers, networks (Wi-Fi/LAN), and company applications.
- Establish accounts, change passwords, and grant required permissions to users.
- Manage computers and software and guarantee their efficient operation.
IT Systems Administrator
Dragon Canter for Games
Amman
11.2018 - 01.2020
- I worked on managing and organizing games services and technical solutions for players.
- Installed and configured operating systems, software applications, and system management tools.
- Troubleshooted hardware and software components to resolve network connectivity issues.
- Control access to users (create, edit, delete accounts) and reset passwords.
- Document system configurations, processes, and procedures.
- Optimized resource utilization by configuring and supporting virtual environments using VMware and Hyper-V.
- Analyzed and reported on system logs to identify and resolve potential issues before they affect operations.
Universityes Department Coordinator
Pioneers Academy
Amman
01.2015 - 08.2016
- Coordinate the relationship between Jarash University and Pioneers Academy.
- Participate and organize the conferences that determined by Pioneers Academy.
Education
Bachelor's Degree - Computer Networks
Jerash University
JordanHigh school -
Al Baramawi School
SyriaSkills
- Teamwork
- Network configuration
- Management
- Communication
- Problem solving
- Time management
Courses
- MCITP "Microsoft Certified IT Professional"
- MCSE "Microsoft Certified Systems Engineer"
- CCNA "Cisco Certified Network Associate" Good
Languages
Arabic
Intermediate (B1)
B1
English
Native
Native
Timeline
Technical Support
Car Programing Shop
01.2024 - 04.2025
Co-Leader
International Elevators Escalators
02.2022 - 12.2023
Technical Support
Almoallem Shopping City
01.2020 - 01.2022
IT Systems Administrator
Dragon Canter for Games
11.2018 - 01.2020
Universityes Department Coordinator
Pioneers Academy
01.2015 - 08.2016
Bachelor's Degree - Computer Networks
Jerash University
High school -
Al Baramawi School