Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mubarak AlHaider

Bunsiness Management
Kuwait City

Summary

Accomplished Debt Accounts Representative and Call Center Analyst at Zain Kuwait.I streamlined operations and enhanced financial performance through expert cash flow management and operations management. Demonstrated ability in training teams and negotiating terms, significantly improving customer satisfaction and company growth. Skilled in business analysis and proactive problem-solving as I consistently exceed targets.

Responsible Dept Accountant provided clients with sales contracts and order forms and quoted prices and contract terms. Assisted customers in selecting products based on needs and interests. Answered inquiries and resolved post-sales problems with professional rapport and engagement.

Overview

3
3
years of professional experience

Work History

Debt Accounts Representative

Zain Kuwait
05.2023 - Current
  • Conducted regular account reviews, identifying opportunities for up-selling or cross-selling additional services or products.
  • Trained new hires on internal processes and systems, promoting a smooth onboarding experience for all team members.
  • Streamlined the accounts receivable process for more efficient invoice generation and payment tracking.
  • Negotiated payment terms with clients, maintaining healthy cash flow while accommodating their needs.
  • Supported month-end closing processes by reconciling account balances and verifying accuracy of financial data.
  • Assisted in the development of departmental goals and strategies, contributing to overall company growth.
  • Evaluated credit applications for accuracy and risk assessment, supporting informed decision-making within the finance team.

Call Center

Zain Kuwait
02.2021 - 04.2023
  • Streamlined call center operations for improved team performance and increased customer satisfaction levels.
  • Managed high-volume call center, maintaining professionalism and exceptional quality of support.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Streamlined call center operations by implementing effective troubleshooting techniques.

Education

GED -

College of Business Studies
Kuwait City, KU
04.2001 -

Skills

    Cash Flow Management

    Payment Processing

    Invoice Processing

    Legal Processing

    excellent communication

    affective Team player

    Stress & Time management

    Self motivated

    Skilled in direct customer engagement

Languages

Arabic
English

Timeline

Debt Accounts Representative

Zain Kuwait
05.2023 - Current

Call Center

Zain Kuwait
02.2021 - 04.2023

GED -

College of Business Studies
04.2001 -

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Mubarak AlHaiderBunsiness Management