Mubashir Hussain
Salmiya,Kuwait
Summary
Results-oriented professional in Operations and Logistics with extensive experience in problem-solving and operational enhancement. Track record of optimizing workflows, achieving cost reductions, and surpassing targets to boost profitability. Effective in managing teams and implementing training programs aligned with key performance metrics. Strong adaptability to evolving business requirements, ensuring sustained operational success.
Overview
12
12
years of professional experience
Work history
Operations Supervisor
Al-Hafez Trading Company (Pharma Division)
Ardiya, Kuwait
01.2023 - 12.2025
- Successfully managed Companies’ fleet, ensuring efficient operations and timely deliveries.
- Conducted regular quality audit sessions for Fleet, ensuring adherence to brand standards, service protocols, and customer satisfaction benchmarks.
- Regularly monitoring & updating Quality reports about fleet (Quality, Temperature Condition etc.)
- Successfully developed delivery plans for Clients, optimizing delivery times and ensuring timely order fulfillment within designated time frames & Agreed SLA.
- Assigned and scheduled drivers for VIP service, working closely with quality team to maintain high service standards and customer satisfaction.
- Successfully managed deliveries and collections for diverse sectors including B2B, B2C, and C2C, ensuring efficient and timely order fulfillment.
- Always Make Sure Quality of Product & Service are meet customers expectation.
Ground Operation Leader
Aramex Int’l Kuwait
Ardiya, Kuwait
06.2021 - 12.2022
- Successfully managed and supervised ground operations, ensuring seamless coordination between teams and efficient handling of ground couriers.
- Developed strong relationships with Airport team, effectively coordinating customs clearance of urgent shipments, minimizing delays, and ensuring smooth transit.
- Managed and maintained delivery accounts for high-profile clients such as SHEIN, Namshi, SNS, Amazon, etc., ensuring exceptional service and meeting client-specific requirements.
- Planned and implemented optimized processes to deliver bank cards within agreed service level agreement (SLA) between Aramex and bank, ensuring timely and accurate delivery.
- Successfully hired and onboarded new operations team members and supervisors, building strong and cohesive team to enhance operational efficiency and meet targets.
- Collaborated with IT and GSO teams to upgrade courier application and ground operation systems, implementing new features and technologies to enhance productivity and streamline operations.
- Arranged pickups and packing for top clients, including banks, embassies, and companies, ensuring exceptional service and meeting their specific requirements.
- Successfully managed deliveries and collections for diverse sectors including B2B, B2C, and C2C, ensuring efficient and timely order fulfillment.
- Strategically planned and executed initiatives to achieve and exceed customer satisfaction goals, resulting in improved customer loyalty and retention.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Directed team tasks for improved productivity and staff morale.
- Managed ground operations, ensuring seamless logistics and efficient parcel handling.
- Led ground operations team to enhance efficiency and improve service delivery.
- Oversaw daily operations to achieve high productivity levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Assessed training needs, designing programmes to improve staff competencies and performance.
- Monitored inventory levels, ensuring timely replenishment and adherence to storage standards.
Senior Rider Supervisor
TryCarriage.Com & Talabat.Com (Delivery Hero) Kuwait
Kuwait, Kuwait City
01.2017 - 06.2021
- Successfully managed large fleet of over 1350 drivers/riders, ensuring efficient operations and timely deliveries.
- Successfully developed delivery plans for restaurants, optimizing delivery times and ensuring timely order fulfillment within designated time frames (e.g., 15 minutes and 30 minutes).
- Implemented strategies to monitor and improve rider performance, both qualitatively and quantitatively, through compliance metrics and key performance indicators (KPIs).
- Effectively scheduled and assigned tasks to operations team, maximizing productivity and operational efficiency.
- Developed and executed comprehensive rider hiring and training programs, resulting in skilled and motivated workforce capable of delivering exceptional service.
- Conducted regular quality audit sessions for riders, ensuring adherence to brand standards, service protocols, and customer satisfaction benchmarks.
- Assigned and scheduled drivers for VIP service, working closely with quality team to maintain high service standards and customer satisfaction.
- Analyzed performance data for restaurants on monthly and weekly basis, identifying trends, setting goals, and implementing strategies to improve performance.
- Developed and maintained strong relationships with restaurants, fostering partnerships and implementing special arrangements to meet their unique requirements.
- Coordinated with customer support team to promptly address and resolve customer issues, ensuring high level of customer satisfaction.
- Worked closely with marketing team to align rider management strategies with marketing and branding initiatives, enhancing overall customer experience.
Purchasing Supervisor
Souq.com Kuwait by (Amazon.com)
As Salimiyah, Kuwait
12.2013 - 03.2016
- Successfully monitored, evaluated, and improved supplier performance through effective communication, negotiation, and relationship-building, ensuring timely and reliable delivery of goods.
- Demonstrated expertise in strategically timing order placements to align with supply and demand dynamics, optimizing inventory levels and minimizing stockouts or overstock situations.
- Implemented cost-saving initiatives and actively negotiated with suppliers to secure competitive pricing, resulting in significant cost reductions and increased profitability.
- Developed and maintained strong relationships with suppliers, fostering long-term partnerships, and enabling collaborative problem-solving and effective supply chain management.
- Implemented streamlined procurement processes, such as enhancing purchase order workflows and documentation, resulting in improved efficiency and reduced lead times.
- Actively identified areas for improvement within procurement function, driving initiatives to enhance operational efficiency, accuracy, and cost-effectiveness.
- Implemented risk mitigation strategies and contingency plans to address potential supply chain disruptions, ensuring business continuity and minimizing operational disruptions.
- Managed procurement processes to ensure timely acquisition of goods and services.
- Collaborated with cross-functional teams to align procurement activities with business objectives.
- Monitoring inventory levels to optimise stock availability and minimise excess.
- Implemented cost-saving strategies that improved overall purchasing efficiency.
- Analyzed market trends to identify potential opportunities for strategic sourcing.
- Monitored industry trends, aiding in cost-effective sourcing strategies.
Education
Bachelors of Commerce - Logistics and Supply Chain Management
Punjab University Lahore
Lahore07.2013
Skills
- Supply chain oversight
- Cost reduction
- Process optimization
- Collaborative teamwork
- Supplier management
- Sourcing strategy
- Contract administration
- Quality control
- Warehouse operations expertise
- Excel proficiency
- ERP system proficiency
- Industry-specific software
- Excel advanced functions
- Demand forecasting
- JIT inventory management
- Standard Operating Procedure (SOP) creation
- Supply chain knowledge
- KPI visualization
- Enterprise Resource Planning (ERP)
- Regulatory reporting
- Performance analysis
- Material Requirements Planning (MRP)
- Enhancing team performance
- Logistics management
Languages
English
Advanced
C1
Arabic
Upper intermediate
B2
Timeline
Operations Supervisor
Al-Hafez Trading Company (Pharma Division)
01.2023 - 12.2025
Ground Operation Leader
Aramex Int’l Kuwait
06.2021 - 12.2022
Senior Rider Supervisor
TryCarriage.Com & Talabat.Com (Delivery Hero) Kuwait
01.2017 - 06.2021
Purchasing Supervisor
Souq.com Kuwait by (Amazon.com)
12.2013 - 03.2016
Bachelors of Commerce - Logistics and Supply Chain Management
Punjab University Lahore