Mubin Pirzada
Kuwait City,Kuwait
Summary
Passionate hotelier with over 10+ years of experience in Front Office and Revenue Management. Demonstrated ability to enhance guest satisfaction and employee retention through effective leadership and operational strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Front Office Manager
Radisson Blu Hotel, Kuwait
Kuwait
2014.12 - 2025.12
- Overlooking the entire Front Office and Reservations
- Supporting and working closely with The Club – Corporate Revenue Management
- Evaluating levels of Guest satisfaction and monitoring trends with a focus on continuous improvement
- Setting departmental objectives, work schedules, budgets, policies, and procedures
- Efficiently achieving budgeted/ Targeted KPIs with constant monitoring
- Supporting all hotel departments in dealing with difficult guest situations, particularly when the guest demands to “speak to the manager” or makes a complaint.
- Handling such complaints in effective, efficient manner and taking necessary actions with follow ups
- Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis
- Ensuring that team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Ensuring regular VIP, members and regular guests are recognized and that the Front Office department operates with a sales attitude and promotes the Radisson Rewards loyalty program
- Playing vital role in retaining the guests by personal interactions
- Anticipating sold out situations, keeping full control over it to avoid book-out situation, in case of no availability obtaining alternate satisfactory accommodation for the guests
- Loyalty champion - solving retro claim issues, issues related to the loyalty program and partner airlines frequent flyer program
- Authorized member of Heartsaver CPR AED
- Leading emergency situations and evacuation
Asst. Front Office Manager & Revenue Coordinator
Radisson Blu Hotel, Kuwait
Kuwait
2018.04 - 2021.12
Night Manager
Radisson Blu Hotel, Kuwait
Kuwait
2014.01 - 2018.04
Front Office Supervisor
Radisson Blu Hotel, Kuwait
Kuwait
2013.06 - 2014.12
Guest Service Agent, Front Office
Radisson Blu Hotel, Abu Dhabi Yas Island, United Arab Emirates
Abu Dhabi
2010.12 - 2013.03
Guest Service Agent, Front Desk
ITC WelcomHotel Vadodara, Vadodara, India (Managed by the Starwood Hotels & Resorts)
Vadodara
2009.06 - 2010.12
Education
Diploma - Hotel Management and Business Administration
Gujarat Institute of Hotel Management
VadodaraSkills
- Revenue management
- Guest satisfaction analysis
- Operational leadership
- Conflict resolution techniques
- Customer loyalty programme
- Emergency response coordination
- Effective communication
- Crisis handling expertise
- Guest relation management
- Budgeting and forecasting experience
- Revenue generation techniques
- Service-Oriented attitude
Certification
- Head of Department’s Foundation for Success – Certified by The Radisson Hotel Group (Doha 2025)
- Foundation Level Revenue Management – Certified by The Radisson Hotel Group (Dubai 2019)
- On Job Skills Trainer – Certified by The Radisson Hotel Group (Kuwait 2017)
- Certified Member of CPR AED – Successfully completed Heartsaver CPR AED Provider Course (American Heart Association Course) from Authorized AHA Training Center, Kuwait & CME Organizer.
- Certified Member of Abu Dhabi Tourism Authority – Successfully completed “Abu Dhabi Culture and Heritage” Training (Enhancing Customer Care Experience) from Abu Dhabi Tourism Authority (ADTA) Abu Dhabi, United Arab Emirates.
Languages Known
English: Read - Fluent, Speak - Fluent, Write - Fluent
Arabic: Read - Working Knowledge, Speak - Working Knowledge, Write - Working Knowledge
Hindi: Read - Fluent, Speak - Fluent, Write - Fluent
Gujarati: Read - Fluent, Speak - Fluent, Write - Fluent
Hotel Applications
Excellent command over Opera, Micros, SAP – PMS, TACS, Onyx, Travel Partner Extranets, USHA, Service Desk, Harri, Pulse, Power BI, Radisson Rewards, Work Day, True View, Fiori, Hotelkit
References
References available upon request.
Timeline
Asst. Front Office Manager & Revenue Coordinator
Radisson Blu Hotel, Kuwait
2018.04 - 2021.12
Front Office Manager
Radisson Blu Hotel, Kuwait
2014.12 - 2025.12
Night Manager
Radisson Blu Hotel, Kuwait
2014.01 - 2018.04
Front Office Supervisor
Radisson Blu Hotel, Kuwait
2013.06 - 2014.12
Guest Service Agent, Front Office
Radisson Blu Hotel, Abu Dhabi Yas Island, United Arab Emirates
2010.12 - 2013.03
Guest Service Agent, Front Desk
ITC WelcomHotel Vadodara, Vadodara, India (Managed by the Starwood Hotels & Resorts)
2009.06 - 2010.12
Diploma - Hotel Management and Business Administration
Gujarat Institute of Hotel Management