Muhammed Naif

Al Shahab Electricals is a store that sells hardware and electrical lights that meet building codes.

• Successfully launched and operated a Business with a partnership specializing in retail, wholesale, and e-commerce.
• Oversaw all critical business functions including finance, marketing, and operations, ensuring efficient day-to-day performance and long-term growth.
• Enhanced customer loyalty through effective relationship management and competitive pricing, driving increased sales and market reach
• I have implemented sales strategies based on trends, demand, and seasonal variations.
• Generated highest monthly sales of 29,000 Dinars in role as Business Operations Manager
• Optimized inventory management, reducing overhead costs by 10% and improving product availability, which led to a 20% increase in customer retention.
• Supervised and led a group of six providing motivation, training, and skills development to boost productivity and improve daily sales figures

SHIPA Delivery is a last-mile logistics company formed in 2017 which is owned by AGILITY. We also offered NETSUITE Oracle ERP system for the B2B customers plus warehousing and fulfillment.

• Progressed from Operations Supervisor to Assistant Manager in under a year
• Well-versed with Oracle ERP tools to track shipments and collaborated with teams via the Skool and Slack platforms.
• Taking accountability for the quality of the services rendered, satisfying client needs, and carrying out improvement initiatives as needed
• Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Working with 3PL businesses, selecting the top drivers, providing them with attendance and performance records, and engaging in cost-effective negotiations.
• Coordinates with the team to Oversee daily shipments, on-demand, and next-day deliveries, and return shipments
• Delegate with teams in scanning daily incomings and assigning them to specific aisles.
• Enhanced operational efficiency and reduced labour expenses by developing and optimising standard practices.

Cravez Delivery, The food delivery firm was founded in 2016 and had a robust fleet of 150 and a highly motivated staff. The company's goal was to fulfill client demands and satisfaction while operating in 90% of Kuwaiti locations.

• Oversaw daily operations for a fleet of 150 drivers
• Achieved punctual deliveries to uphold exceptional food and service quality
• Managed order assignments instantly or manually via ERP system, ensuring prompt follow-up with drivers
• Responsible for recruiting drivers, training them with their job roles and duties
• Developed KPI performance and attendance records to assess driver efficiency

Mark Tours is the top tour operator, having won multiple awards. They have a huge fleet of luxury and standard cars and 4x4 vehicles, They offer a chauffeured car service, VIP transfers, car rentals, and fantastic tour packages.

• Worked in Muscat International Airport for over a year as fleet Supervisor and later was promoted to the head Office as Operations Supervisor
• Managing vehicle bookings and car rentals
• Managing and supervising over 100 fleets and 30 drivers at a time
• Liaising and arranging vehicles for branches
• Consolidation and updating of all branch reports in the ERP
• Scheduling and controlling drivers for Business trips, transfers, and vehicle deliveries
• Physical verification of the fleet in the Head Office
• Co-coordinating with the Accounts for the collection of car rentals
• Keeping a prompt track of vehicle services and registration renewals with the fleet maintenance department.