MUNA SHAMKHI
EXCUTIVE SECRETARY
Kuwait City,Kuwait
Summary
High-powered Executive Secretary bringing 15 years of experience as Executive Assistant in fast-paced office environment. Strengths include advanced computer skills and strong research ability. Contributing to team projects while demonstrating individual leadership and success in data entry, management and administrative support. Highly organized and detail-oriented with more than 25 years of experience supplying thorough, organized administrative support to senior executive team. Key support team member for events, shareholder activities and travel arrangements. Excellent track record managing administrative team. Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Executive Secretary with solid reputation of exceptional service and more than 15 years assisting high-profile clients. Highly organized and forthright with excellent network of service contacts. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Smooth and professional Secretary with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work History
Executive Secretary
United Facilities Managment
Kuwait City, KU
11.2020 - Current
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Organized and updated schedules for executives.
- Investigated topics and produced concise summaries use.
- Filed paperwork and organized computer-based information.
- Managed residential properties and prepared homes for clients prior to arrival.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Prepared homes for client arrivals and administered rental properties.
- Answered high volume of phone calls and email inquiries.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Managed residential property issues and prepared homes prior to client arrival.
- Oversaw daily household activities for traveling clients.
- Handled incoming and outgoing mail, email and faxes.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Coordinated events and worked on ad hoc projects.
- Prepared and staged properties for customers.
- Executed basic banking and bookkeeping tasks.
- Coordinated residential property operations and prepared homes for clients.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Transcribed phone messages and relayed to appropriate personnel
- Organized and updated schedules for executives
- Managed residential properties and prepared homes for clients prior to arrival
- Screened personal and business calls and directed to appropriate party
- Took notes and dictation at meetings
Travel and Marketing Manager
Dnata Travel
Kuwait City, KU
10.2004 - 05.2019
- Worked closely with top executives and assistants to meet compliance with strict business schedules
- Prepared necessary travel documentation for national and international trips to diverse locations
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 90%
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 60%
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by 80%
- Managed 20 business accounts with strong focus on achieving high levels of client praises and loyalty
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
- Implemented automated office systems, optimizing client and data communications as well as records management
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Developed process improvements and long-term business strategies through analysis of customer feedback
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Developed and maintained courteous and effective working relationships
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations
- Assessed marketing copy, art comps and final designs and compared with established specifications
- Transformed corporate website and social media platforms to better engage customers and promote sales
Public Relations Manager
Arab Times And Seyassah News Paper
Kuwait City, KU
07.1995 - 09.2004
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Researched, negotiated, implemented and tracked advertising and public relations activities.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Aligned projects and daily activities with company vision, strategies and tactics.
- Coordinated and managed sponsorships and sponsorship activation.
- Designed and implemented strategic business plan objectives.
- Produced and distributed internal and external communications.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Reported on press coverage recaps to determine areas for improvement.
- Communicated with media weekly to build relationships and optimize press coverage.
- Coordinated press releases and handled press inquiries for multi company.
- Used [Software] to create and distribute press releases to media outlets.
- Developed event recognition in press and on social media from driving increased ticket sales for successful fundraising event by 90%.
- Developed innovative marketing and PR strategies.
- Designed and created campaign e-mail invitations, articles and marketing videos.
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
- Drafted and edited content for organizational publications, employee newsletters and stockholders' reports.
- Supervised and monitored media purchasing from media outlets.
- Monitored marketing content for quality, accuracy and impact.
- Attended 5 trade shows each year to preserve company relations with distributors, customers and media personnel
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences
- Consulted with advertising agencies to arrange promotional campaigns in various types of media
- Defined and achieved project and overall organizational vision, strategies and tactics
Executive Secretary
All Real Estate And Investments
Kuwait, KU
06.1992 - 05.1995
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Organized and updated schedules for executives.
- Filed paperwork and organized computer-based information.
- Managed residential properties and prepared homes for clients prior to arrival.
- Managed residential property issues and prepared homes prior to client arrival.
- Oversaw daily household activities for traveling clients.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Orchestrated successful conferences and associated travel for speakers and attendees
- Promoted team productivity by keeping supplies organized and well-stocked
- Organized and updated schedules for executives
- Transcribed phone messages and relayed to appropriate personnel
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Investigated topics and produced concise summaries use
- Filed paperwork and organized computer-based information
- Managed residential properties and prepared homes for clients prior to arrival
- Screened personal and business calls and directed to appropriate party
- Took notes and dictation at meetings
- Volunteered to help with special projects of varying degrees of complexity
- Visited residential properties and prepared homes for clients' arrival
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Prepared homes for client arrivals and administered rental properties
- Answered high volume of phone calls and email inquiries
- Used QuickBooks to produce monthly invoices, reports and other deliverables
- Managed residential property issues and prepared homes prior to client arrival
- Handled incoming and outgoing mail, email and faxes
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders
- Led staff and vendors in providing high level of service for owner and guests
- Coordinated events and worked on ad hoc projects
- Prepared and staged properties for customers
- Executed basic banking and bookkeeping tasks
- Coordinated residential property operations and prepared homes for clients
- Worked with clients to effectively plan and coordinate logistics for special projects and events
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Created and managed office systems to efficiently deal with documentation
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements
- Wrote reports, executive summaries and newsletters
- Managed and reviewed filing and office systems
- Worked with senior management to initiate new projects and assist in various processes
- Upheld strict timetables by maintaining accurate, balanced calendars
Education
High School Diploma -
Um Alaa Al Ansareya
Khaitan 09.1987 - 06.1988
English Language Course - Very Good
The British Council
Kuwait 05.2001 - 06.2001
Advance Fair And Ticketing -
Kuwait Travel And Trouser Agencies
Kuwait 09.2014 - 10.2014
World - Excel - Pourpoint -
National Institute
Kuwait 05.1999 - 11.1999
Skills
Travel coordination
Documentation and reporting
Bookkeeping
Multi-line phone proficiency
Strategic planning
Schedule Management
Mail handling
Project planning
Report analysis
Advanced MS Office Suite
Filing and data archiving
Business writing
Google Workspace
Analytical and Critical Thinking
Master calendar management
Timeline
Executive Secretary
United Facilities Managment
11.2020 - Current
Advance Fair And Ticketing -
Kuwait Travel And Trouser Agencies
09.2014 - 10.2014
Travel and Marketing Manager
Dnata Travel
10.2004 - 05.2019
English Language Course - Very Good
The British Council
05.2001 - 06.2001
World - Excel - Pourpoint -
National Institute
05.1999 - 11.1999
Public Relations Manager
Arab Times And Seyassah News Paper
07.1995 - 09.2004
Executive Secretary
All Real Estate And Investments
06.1992 - 05.1995
High School Diploma -
Um Alaa Al Ansareya
09.1987 - 06.1988