Mustafa Ali Bohra
Summary
Highly skilled IT Technical Support professional with 8 years of extensive experience in providing technical assistance and support to end-users. Proficient in troubleshooting hardware and software issues, managing network configurations, and ensuring optimal system performance. Adept at delivering excellent customer service, conducting training sessions, and implementing solutions to enhance productivity. Demonstrated ability to work effectively in fast-paced environments, with a strong commitment to maintaining the highest standards of technical support and user satisfaction.
Overview
8
8
years of professional experience
Work History
Inventory and Information Coordinator
Alghanim Industries
Jahra, Kuwait
10 2024 - Current
- Managed NAS-based shared storage, including folder structures and user-level access permissions for MIS reports, SAP data, audits, and operational documents.
- Supported data cleanup, organization, and storage optimization, ensuring accuracy, accessibility, and audit readiness.
- Assisted with enterprise email administration across Microsoft 365 and Google Workspace, including user access management, MFA enforcement, and issue resolution.
- Provided Windows Server and Active Directory support, including user and group access provisioning, authentication monitoring, and coordination for patching and policy compliance.
- Supported endpoint security operations through alert monitoring, initial triage, escalation, and endpoint compliance tracking.
- Managed inventory master and transactional data in SAP/WMS systems to maintain data integrity.
- Prepared inventory, variance, aging, stock movement, weight, and volume reports to support warehouse operations and management decisions.
- Monitored and corrected wrong, zero, and negative inventory volumes, coordinating with warehouse and operations teams.
- Supported cycle counts and physical inventory audits, ensuring alignment between system and physical stock.
- Coordinated user onboarding and system access, acting as a liaison between IT, inventory control, and warehouse operations.
- Contributed to process improvements by identifying gaps in data accuracy, reporting, and system usage.
- Demonstrated readiness to take ownership of backup validation, system maintenance, and advanced security responsibilities.
Technical Support Specialist
Super Plastics for Manufacturing WLL, Hidd
10.2022 - 12.2023
- Provided technical support for office IT infrastructure, ensuring smooth operation and minimal downtime
- Implemented and managed Google Merchant Services, product listing, and category creation, enhancing the company’s online presence
- Supported domain and email management, ensuring seamless communication within the organization
- Assisted in troubleshooting and resolving hardware and software issues to maintain productivity
- Managed LAN and WAN networks, ensuring optimal performance and minimal downtime
- Installed and maintained CCTV systems, including monitoring and troubleshooting to ensure security and surveillance.
IT Coordinator & Computer Lab Assistant
St. Paul’s Senior Secondary High School
Udaipur, Rajasthan
07.2019 - 04.2021
- Mustafa Ali Bohra
- Managed the computer lab, ensuring a productive and secure learning environment for students and staff
- Administered the server-client environment, maintaining network infrastructure and ensuring reliable connectivity
- Provided comprehensive technical support, including troubleshooting and resolving hardware and software issues
- Managed LAN and WAN networks, ensuring optimal performance and minimal downtime
- Supported networking issues, including configuration and maintenance of network devices
- Assisted parents, teachers, and students during the COVID-19 pandemic by facilitating the transition to online classes
- Supported the use of online platforms and tools for remote learning, ensuring accessibility and effective use
- Handled mobile device support and social media management, enhancing the school’s digital presence
- Conducted IT training sessions for students and faculty, improving their technical skills and knowledge
- Installed and troubleshot hardware and software configurations, ensuring smooth operation and functionality
- Assisted with administrative tasks, including scheduling, record-keeping, and communication with parents and staff, ensuring smooth school operations.
Technical Support Engineer
Next Education India Pvt Ltd
Udaipur, Rajasthan
08.2018 - 06.2019
- Provided technical support for educational software and hardware, ensuring smooth operation and user satisfaction
- Diagnosed and resolved technical issues through phone, email, and remote access tools, maintaining high customer satisfaction
- Conducted training sessions for teachers and staff, enhancing their proficiency in using educational software
- Assisted in the installation and configuration of educational software and hardware, ensuring proper setup and functionality
- Managed technical issues and escalations, providing timely solutions to maintain high service levels
- Supported software installations and updates, ensuring compatibility and functionality with existing systems
- Assisted in Google Suite support and domain/email management, streamlining communication processes
- Provided support for Linux-based server-client devices, maintaining reliable and secure operations.
Education
Masters Degree - Business Administration
Mohanlal Sukhadiya University
Diploma - Computer Hardware and Networking
Snap Education of Computer Training School
Bachelors Degree - Commerce
Mohanlal Sukhadia University
Skills
- Technical Troubleshooting
- Remote IT Implementation & Support
- Network Management
- Application installations
- Help-desk Ticketing support
- Hardware upgrades
- Account Management
- Domain management & Account registration
- Desktop Support
- Google Workspace/ G-Suite
- Google merchant
- Sales/ Online Sales and Marketing
- IT Coordination
- MS Office
Languages
Arabic
Beginner (A1)
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Urdu
Upper intermediate (B2)
Timeline
Technical Support Specialist
Super Plastics for Manufacturing WLL, Hidd
10.2022 - 12.2023
IT Coordinator & Computer Lab Assistant
St. Paul’s Senior Secondary High School
07.2019 - 04.2021
Technical Support Engineer
Next Education India Pvt Ltd
08.2018 - 06.2019
Inventory and Information Coordinator
Alghanim Industries
10 2024 - Current
Masters Degree - Business Administration
Mohanlal Sukhadiya University
Diploma - Computer Hardware and Networking
Snap Education of Computer Training School
Bachelors Degree - Commerce
Mohanlal Sukhadia University