Mustafa Bohra
Kuwait City
Summary
Highly skilled Technical Support Engineer with over five years of experience providing comprehensive technical support, managing IT infrastructure, and delivering training sessions. Demonstrated expertise in diagnosing and resolving technical issues, installing and configuring hardware and software, and supporting educational products and services. Adept at managing server-client environments, LAN/WAN networks, and online platforms to ensure seamless operation and minimal downtime. Experienced in handling Google Suite support, domain and email management, and delivering exceptional customer service. Proven ability to support educational institutions and facilitate remote learning, especially during the COVID-19 pandemic. Strong problem-solving skills, effective communication, and a commitment to maintaining high standards of service and user satisfaction. Seeking to leverage technical and support expertise to contribute to a dynamic organization.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
Super Plastics for Manufacturing WLL, Hidd
10.2022 - 12.2023
- Provided technical support for office IT infrastructure, ensuring smooth operation and minimal downtime
- Implemented and managed Google Merchant Services, product listing, and category creation, enhancing the company’s online presence
- Supported domain and email management, ensuring seamless communication within the organization
- Assisted in troubleshooting and resolving hardware and software issues to maintain productivity
- Managed LAN and WAN networks, ensuring optimal performance and minimal downtime
- Installed and maintained CCTV systems, including monitoring and troubleshooting to ensure security and surveillance.
Technical Support Engineer
Next Education India Pvt. Ltd
10.2021 - 08.2022
- Provided technical support for educational software (Teach Next) and hardware, ensuring smooth operation and user satisfaction
- Diagnosed and resolved technical issues through phone, email, and remote access tools, maintaining high customer satisfaction
- Conducted training sessions for teachers and staff, enhancing their proficiency in using educational software
- Assisted in the installation and configuration of educational software and hardware, ensuring proper setup and functionality
- Managed technical issues and escalations, providing timely solutions to maintain high service levels
- Assisted in Google Suite support and domain/email management, streamlining communication processes
- Provided support for Linux-based server-client devices, maintaining reliable and secure operations.
- Provided support in troubleshooting of hardwares like projectors, interactive boards and software upgrades.
IT Coordinator & Computer Lab Assistant
St. Paul’s Senior Secondary High School
07.2019 - 04.2021
- Managed the computer lab, ensuring a productive and secure learning environment for students and staff
- Administered the server-client environment, maintaining network infrastructure and ensuring reliable connectivity
- Provided comprehensive technical support, including troubleshooting and resolving hardware and software issues
- Managed LAN and WAN networks, ensuring optimal performance and minimal downtime
- Supported networking issues, including configuration and maintenance of network devices
- Assisted parents, teachers, and students during the COVID-19 pandemic by facilitating the transition to online classes
- Supported the use of online platforms and tools for remote learning, ensuring accessibility and effective use
- Handled mobile device support and social media management, enhancing the school’s digital presence
- Conducted IT training sessions for students and faculty, improving their technical skills and knowledge
- Installed and troubleshot hardware and software configurations, ensuring smooth operation and functionality
- Assisted with administrative tasks, including scheduling, record-keeping, and communication with parents and staff, ensuring smooth school operations.
Technical Support Engineer
Next Education India Pvt Ltd
08.2018 - 06.2019
- Provided technical support for educational software and hardware, ensuring smooth operation and user satisfaction
- Diagnosed and resolved technical issues through phone, email, and remote access tools, maintaining high customer satisfaction
- Conducted training sessions for teachers and staff, enhancing their proficiency in using educational software
- Assisted in the installation and configuration of educational software and hardware, ensuring proper setup and functionality
- Managed technical issues and escalations, providing timely solutions to maintain high service levels
- Assisted in Google Suite support and domain/email management, streamlining communication processes
- Provided support for Linux-based server-client devices, maintaining reliable and secure operations.
Education
Diploma - Computer Hardware and Networking
Snap Education of Computer Training School
Masters Degree - Business Administration
Mohanlal Sukhadiya University
Udaipur, Rajasthan05.2020
Bachelors Degree - Commerce
Mohanlal Sukhadia University
Udaipur, Rajasthan 05.2018
Skills
- Technical Troubleshooting
- Remote IT Implementation & Support
- Network Management
- Application installations
- Help-desk Ticketing support
- Hardware upgrades
- Account Management
- Domain management & Account registration
- Desktop Support
- Google Workspace/ G-Suite
- Google merchant
- Sales/ Online Sales and Marketing
- IT Coordination
- MS Office
- Hardware Installation & Maintenance
- Interactive Board & E- Learning Application
- Team Player
- Time Management
- Problem Solving
- Detail Oriented
- Analytical Thinking
Languages
Arabic
Beginner (A1)
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Urdu
Upper intermediate (B2)
Timeline
Technical Support Specialist
Super Plastics for Manufacturing WLL, Hidd
10.2022 - 12.2023
Technical Support Engineer
Next Education India Pvt. Ltd
10.2021 - 08.2022
IT Coordinator & Computer Lab Assistant
St. Paul’s Senior Secondary High School
07.2019 - 04.2021
Technical Support Engineer
Next Education India Pvt Ltd
08.2018 - 06.2019
Diploma - Computer Hardware and Networking
Snap Education of Computer Training School
Masters Degree - Business Administration
Mohanlal Sukhadiya University
Bachelors Degree - Commerce
Mohanlal Sukhadia University
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