Mustafa Saleh
.
Salmiya
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
OPERATIONS CONTROLLER
JAHEZ
2023.12 - Current
- As an Operation Controller, overseeing logistics, customers, restaurants, and drivers
- My role involved managing the coordination between all these key elements to ensure smooth operations
- I handled logistics to optimize delivery routes, addressed customer inquiries and concerns promptly, maintained strong relationships with partner restaurants, and supported drivers in their daily tasks
- It was a dynamic role that required excellent communication skills and the ability to multitask effectively to keep the delivery platform running efficiently.
SALES EXECUTIVE
BeinMedia - OKmenu & NMOai
2023.04 - 2023.11
- Created and kept up a strong sales pipeline, regularly surpassing quarterly and yearly income goals
- Worked in coordination with the marketing team to develop focused programs that included webinars, social media tactics, email marketing, and webinars in order to increase brand awareness and lead generation
- Identified and pursued new business opportunities within the restaurant sector B2B, showcasing the value proposition of our SaaS products
- Conducted market research to understand industry trends, customer needs, and competitive offerings.
RETAIL SALES ASSOCIATE
Al Yasra fashion group - Ontime & trinkets
2022.05 - 2022.09
- Provided an exceptional customer experience by offering personalized assistance and in-depth product knowledge on high-end watches
- Successfully met and exceeded sales targets through effective relationship building and a consultative sales approach
- Conducted product demonstrations and explained intricate details, emphasizing the craftsmanship and uniqueness of each timepiece.
SAP OPERATOR
Boushahri Group - Redbull
2022.02 - 2022.05
- Managed the end-to-end order entry process in SAP, including order creation, modification, and fulfillment
- Worked closely with the sales and logistics teams to ensure accurate and efficient processing of customer orders within SAP
- Collaborated with cross-functional teams to gather, validate, and input data related to production, inventory, and procurement processes.
CUSTOMER SERVICE REPRESENTATIVE
STC telecom company
2021.02 - 2022.01
- Provided prompt and effective customer support for telecommunications services, addressing billing inquiries, service disruptions, and technical issues
- Collaborated with the technical support team to troubleshoot and resolve complex network and connectivity issues
- Supported the sales team in identifying customer needs and proposing tailored telecom solutions.
Education
Bachelor of Marketing & Business Administration -
Arab Open University
Kuwait 2001.04 -
Skills
Customer Service Skills
Sales and Marketing Skills
Team Collaboration
Analytical Skills
Time Management and Organization
Adaptability and Continuous Learning
Problem-Solving
Personal Information
Nationality: Syrian
Age: 22
Certification
The Complete Digital Marketing Course - 12 Courses in 1, Udemy, Completed "The Complete Digital Marketing Course 12 Courses in 1" to acquire comprehensive skills in digital marketing. This intensive program covered a broad spectrum of topics, providing in-depth knowledge and practical expertise across various digital marketing disciplines.
Timeline
OPERATIONS CONTROLLER
JAHEZ
2023.12 - Current
SALES EXECUTIVE
BeinMedia - OKmenu & NMOai
2023.04 - 2023.11
RETAIL SALES ASSOCIATE
Al Yasra fashion group - Ontime & trinkets
2022.05 - 2022.09
SAP OPERATOR
Boushahri Group - Redbull
2022.02 - 2022.05
CUSTOMER SERVICE REPRESENTATIVE
STC telecom company
2021.02 - 2022.01
Bachelor of Marketing & Business Administration -
Arab Open University
2001.04 -