Muzamil Khalid
Abu Halifa,Kuwait
Summary
Results-driven professional with exceptional customer service skills and a strong commitment to achieving targets. Proven ability to enhance customer experiences, leading to increased retail sales. Demonstrates effective communication and problem-solving skills to meet diverse client needs.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work history
Sales- Supervisor ( HORECA )
Foodvera Company
Sharq, Kuwait
2023.02 - Current
- Led sales representatives and coordinated team activities to consistently achieve sales targets.
- Cultivated key customer relationships, identifying business opportunities that drive sales growth.
- Negotiate and follow up business deals to secure repeat purchases.
- Develops new hotel, restaurant, cafe, and bakery customers for growth.
- Analysed wholesale market trends, applying insights to inform strategic decisions.
- Updated knowledge of company goals and vision through regular team meetings.
Sales-Representative ( HORECA )
AL – Baraka International for Foodstuff Co.
Mubarak al Kabir, Kuwait
2019.05 - 2022.10
- Follow up orders and deliveries to hit monthly and annual targets.
- Carry out periodic checks on displays to maintain agreed visibility standards.
- Place company products in agreed store space for consistent presentation.
Sales-Representative ( HORECA )
Kuwait Proteins Company
, Kuwait
2016.11 - 2019.02
- Cultivated and maintained strong customer relationships through proactive check-ins and follow-ups, enhancing customer loyalty.
- Monitored market sales trends to ensure alignment with targets and objectives, driving sales performance.
- Maintained accurate records for all HORECA sales activities.
- Collected cash from customers in accordance with agreed terms and timelines, ensuring timely revenue flow.
Merchandiser
Al - Yasra Food Company
, Kuwait
2012.11 - 2015.10
- Set stock promotions and price reductions to match forecasted sales and profits.
- Collaborate with visual-display staff and department heads on product displays.
- Monitor competitor performance to adjust promotions and pricing decisions appropriately.
Merchandiser
Home Furniture
London
2011.10 - 2012.09
- Respond to incoming customers with timely, accurate information and guidance.
- Process customer orders, changes, and returns using department policies and procedures.
- Provide timely feedback to the company on service failures or customer concerns.
Customer Service
Primark Store LTD
Glasgow
2010.11 - 2011.10
- Resolved product and service issues by clarifying customer complaints and providing effective solutions.
- Attracted potential customers by answering product and service questions and suggesting related products and services.
- Recommended potential products and services to management based on collected customer feedback and insights.
Education
Intermediate - Computer Sciences (ICS)
Model Pakistan Academy
Ahmadi, Kuwait 2006.01 - 2008.01
Bachelors in Business Administration - BBA
Sikkim Manipal University
DE, Kuwait 2013.01 - 2016.01
Matriculation - Science
Al- Hadaf Al- Munir Pakistan School
Mangaf, Kuwait 2001.01 - 2003.01
Diploma in Technical Support - Higher National Units
Glasgow Clyde College
Glasgow, Scotland 2010.01 - 2012.01
Skills
- Customer relationship management
- Sales achievement
- Margin optimisation
- Product demonstration
- Business intelligence
- Technical understanding
- Multitasking abilities
Timeline
Sales- Supervisor ( HORECA )
Foodvera Company
2023.02 - Current
Sales-Representative ( HORECA )
AL – Baraka International for Foodstuff Co.
2019.05 - 2022.10
Sales-Representative ( HORECA )
Kuwait Proteins Company
2016.11 - 2019.02
Bachelors in Business Administration - BBA
Sikkim Manipal University
2013.01 - 2016.01
Merchandiser
Al - Yasra Food Company
2012.11 - 2015.10
Merchandiser
Home Furniture
2011.10 - 2012.09
Customer Service
Primark Store LTD
2010.11 - 2011.10
Diploma in Technical Support - Higher National Units
Glasgow Clyde College
2010.01 - 2012.01
Intermediate - Computer Sciences (ICS)
Model Pakistan Academy
2006.01 - 2008.01
Matriculation - Science
Al- Hadaf Al- Munir Pakistan School
2001.01 - 2003.01