Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nadine Khalil

Salmiya,Kuwait

Summary

A highly adaptable and efficient professional with a strong ability to solve problems quickly and provide alternative solutions. Demonstrates exceptional calmness under pressure, coupled with advanced skills in social media marketing, active listening, and time management. Proficient in Microsoft Word and Excel, with a proven track record of effective communication and learning capabilities. Committed to continuous improvement and excelling in high-pressure environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Contact Center Agent

Boutiqaat Group For perfumes and cosmetics Application
Hawally, Kuwait
09.2024 - 04.2025
  • - In charge of answering customer calls, listening to their concerns and solving problems.
  • -Handle both inbound and outbound phone conversations and chats with clients to make sure everyone quickly gets the help they need.
  • - Build positive work relationship with customers to enhance the image and public perception of a company.
  • -Follow up customer calls where necessary, complete call logs and reports and other duties as assigned.
  • In charge of following up all the social media platforms to customers to enhance their concerns and inquires and make sure everyone got their needs.

PUBLIC RELATION ASSISTANT

Murjan company for pastries and sweets (Fleur's corner)
Ardiya
07.2020 - 09.2024
  • 4 Years' experience of supporting the customer service to maintain the team work aby making up all the needs.
  • -Developing PR strategies and campaigns.
  • -Respond to public events and inquires.
  • -Creating a Social Media content.
  • -Research and gather opportunities for sponsors.

ADMIN & SOCIAL MEDIA ASSISTANT

Bowaba Digital Marketing Agency
Kuwait City
03.2020 - 05.2020
  • -Creating social media posts.
  • -Marketing the nonprofit and worked on the social media platforms.
  • -Schedule and book the bloggers for the special events.

RECEPTIONIST / HEAD RECEPTIONIST

Eden Salon and Spa
Kuwait City
08.2017 - 07.2019
  • 2Years experience of supporting the customer service to maintain the team work aby making up all the needs.
  • -Managed daily bookings tasks, including cash reconciliation and deposits for the salon.
  • -Provided exceptional customer service to clients by responding to inquiries and resolving complaints in a timely manner.
  • -Improving sales & customer service by selling products.

Education

Bachelor - Business Management

Arab Open University

Skills

  • Flexibility and quick in solving problems and gives alternative solutions
  • Calm under pressure
  • Social media marketing
  • Active listening
  • Microsoft word & excel skills
  • Working under pressure
  • Time management
  • Learning & communication skills

Languages

English
Fluent
Arabic
Fluent

Certification

Attended in KFAS speaker series in innovating with Artificial intelligence

Timeline

Contact Center Agent

Boutiqaat Group For perfumes and cosmetics Application
09.2024 - 04.2025

PUBLIC RELATION ASSISTANT

Murjan company for pastries and sweets (Fleur's corner)
07.2020 - 09.2024

ADMIN & SOCIAL MEDIA ASSISTANT

Bowaba Digital Marketing Agency
03.2020 - 05.2020

RECEPTIONIST / HEAD RECEPTIONIST

Eden Salon and Spa
08.2017 - 07.2019

Bachelor - Business Management

Arab Open University

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Nadine Khalil