NALINDA CHRISTINE
HAIR DRESSER
HAMPALA
Summary
Proven leader and sales expert with a track record of exceeding targets by over 20% at Radiant, adept in customer engagement and sales strategy development. Skilled in fostering client relationships and team collaboration, I excel in negotiation and account management, driving significant revenue growth and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesperson
Radiant
06.2022 - 02.2024
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Expanded customer base through targeted prospecting and networking efforts.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Supervisor
MOVIT PRODUCTS LIMITED
11.2021 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Hair Salon Assistant
AISHA UNISEX SALON
02.2020 - 11.2020
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
- Promoted the salon''s services through social media platforms by sharing before-and-after photos of clients'' transformations.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Collaborated with fellow team members to maintain a cohesive work environment that fostered growth among staff members.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
Education
STANDARD HIGH ZZIAN
WAKISOHigh School Diploma -
PERIOUS BEAUTY INSTITUTE
KAMPALA 05.2001 -
Skills
Customer Engagement
Languages
English, LUGANDA, Swahili
Native language
Certification
CSP - Certified Sales Professional
Timeline
Salesperson
Radiant
06.2022 - 02.2024
Supervisor
MOVIT PRODUCTS LIMITED
11.2021 - 05.2023
Hair Salon Assistant
AISHA UNISEX SALON
02.2020 - 11.2020
High School Diploma -
PERIOUS BEAUTY INSTITUTE
05.2001 -
STANDARD HIGH ZZIAN
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