Nar Maya Ghalley
Kuwait City,KU
Summary
Highly motivated and experienced professional seeking a challenging position to leverage my extensive knowledge, skills, and abilities. Committed to continuous professional development and eager to drive success in a dynamic work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Relation
Gastronomica
Kuwait City, Kuwait
10.2022 - Current
- Greeting and Seating Guests
- Managing Reservation, Waitlist and the Seating Flow
- Handling Phone Calls
- Handling Guest Complaints or Concerns promptly
- Maintaining the Appearance of the Host Area
- Upselling and Promoting Specials
- Bid Farewell and Follow-up
- Basic Administrative Tasks
Front Office Executive
Accor Group
New Delhi, India
04.2019 - 09.2022
- Greet and Assist Guests
- Handling Phone Calls and Emails
- Manage Front Desk Operations
- Administrative Support
- Complaint Handling and Problem-Solving
- Coordination and Communication
- Handling Payments and Invoices
- Managing Security Protocols
- Monitoring Office Environment
- Data Entry and Reporting
Front office Associate
Accor
New Delhi, India
06.2017 - 03.2019
- Welcoming and Assisting Guests
- Managing Reservations
- Managing the Front Desk
- Customer Service
- Ensuring a Positive Guest Experience
- Reporting and Record-Keeping
Education
Diploma - Hospitality
International Institute of Hospitality and Wellness Studies
India12.2017
12th - Arts
Sarpang Higher School
Gelephu, Bhutan12.2016
10th -
Norbuling Middle Sec. School
Gelephu, Bhutan12.2014
Skills
- Communication Skills
- Multitasking and Time Management
- Technical Proficiency
- Quick Learner
- Microsoft Office
- Complaint Handling
Certification
Employee of The Month, https://drive.google.com/drive/folders/1goMESkvIGDyq8bF3hmIAHBkHLrf-2PMA?usp=drive_link
Personal Information
- Date of Birth: 10/13/97
- Nationality: Bhutanese
Languages
- English
- Dzongkha
- Hindi
- Nepali
Timeline
Guest Relation
Gastronomica
10.2022 - Current
Front Office Executive
Accor Group
04.2019 - 09.2022
Front office Associate
Accor
06.2017 - 03.2019
Diploma - Hospitality
International Institute of Hospitality and Wellness Studies
12th - Arts
Sarpang Higher School
10th -
Norbuling Middle Sec. School
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