Hi, I’m
NASSEM AL KHADIRE
As Sālimīyah,HA
Summary
Seeking a Business Management role within a company that promotes from within and were my capabilities and professional experiences can be fully utilized.
Results-driven Warehouse Operations Manager known for unparalleled productivity and efficient task completion. Possess specialized skills in inventory management, logistics coordination, and process improvement. Excel in leadership, communication, and problem-solving to enhance operational efficiency and team performance. Committed to driving continuous improvement and operational excellence in fast-paced environments.
Overview
26
years of professional experience
Work History
Tawseel Group, Kuwait
Warehouse Operations Manager
08.2022 - 05.2024
Job overview
- Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service
- Schedule and oversee warehouse team, and manage the flow and quality of work to maximize efficiency and minimize overtime
- Inspect equipment, tools, and machinery regularly, and oversee general maintenance when necessary
- Meet regularly with warehouse leads to analyze productivity and develop actionable plans for loss prevention
- Oversee and manage logistics for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Performed regular maintenance checks on equipment used in the warehouse environment including forklifts, pallet jacks.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Monitored stock levels and ensured availability of materials for production requirements.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Collaborated with vendors to ensure timely delivery of goods according to purchase orders.
- Created and enforced policies and procedures for entire logistics team.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Implemented and planned warehouse safety and security programs and activities.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Conducted periodic cycle counts to verify accuracy of inventory records.
- Established or monitored specific supply chain-based performance measurement systems.
- Implemented bar coding system to identify location and quantities of requested items.
- Established effective communication channels between different departments within the organization.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Identified opportunities to reduce cost and improve productivity.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
Bavaria International Group, Kuwait
Store General Manager
04.2021 - 06.2022
Job overview
- Act as liaison between front-line employees and the general manager
- Work in tandem with team members and provide training and correction as necessary
- Monitor store inventory and report any needs to the general manager
- Respond to and resolve customer complaints and comments as needed
- Oversees the operation of the store physical plant as well as the provision of services to members
- In the absence of the General Manager, the Assistant General Manager is responsible for the day-to-day functions of the Store
- Implements policies established by the operational procedures of the General Manager
- Provides input and recommendations for changes, improvements, etc., for consideration by the General Manager
- Coordinates smooth functioning of various departments, helping to resolve disputes that may arise
- Hires staff and/or reviews hiring selection of department heads
- Implements policies regarding employer-employee relations; reviews employee efficiency and performance
- Reports to the General Manager, as required
- Maintains contact with customers and ensures customer satisfaction
- Attends meetings and other operating committee meetings
- Coordinates operating and capital budgets for his/her departments
- Monitors budget and operational results
- Assists with control of payroll budgets
- Works with all department heads to ensure optimal productivity of each department
Al Ayesh Group, Kuwait
Stores General Manager
06.2020 - 04.2021
Job overview
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers' satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
Al Yasra Food Company, Kuwait
Showrooms Manager
06.2018 - 06.2020
Job overview
- Manage daily operations of branch office to meet business goals
- Supervise and guide a team of professionals to maximize revenue
- Develop safe and positive work environment for staffs
- Ensure customer satisfaction by delivering timely and quality services
- Develop strong working relationship with potential clients for new business opportunities within the assigned area
- Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability
- Develop business plans for optimal use of resources and time
- Assist in interviewing, recruiting, and training staffs
- Develop marketing plans to achieve sales target and increase brand visibility within the assigned area
- Perform market research to study consumer behavior, latest trends and competitor activity
- Organize regular meetings with management to discuss about business updates, issues and opportunities
- Train staffs on daily responsibilities, brand promotion and customer service activities
- Evaluate employee performance and develop individual development plans
- Evaluate existing business procedures and recommend improvements
- Address customer issues and queries in accurate and timely manner
The Sultan Center, Kuwait
TSC Store Manager
10.2015 - 05.2018
Job overview
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
Al Futtaim Group, Carrefour, UAE
Market Department Head
11.2011 - 08.2015
Job overview
- Company Overview: Al Futtaim Group is a leading conglomerate in the UAE with a diverse portfolio of businesses
- Is the person ultimately responsible for the day-to-day operation of the market department, the entire employee working in the market department report to the DH likewise the store manager reports to the district manager
- Deliver high levels of motivation and development to a diverse team whose first language is not English
- Promote the highest standards of in department training including weekly communication, daily de-briefs, product knowledge and on the job coaching
- Handling any HR related issues as per the department especially in recruiting, staff hiring, training and development, performance management, and proper scheduling
- Product management thru the proper monitoring of ordering, receiving, price changes follow up the FIFO standard and handling properly all the damages items and return accordingly
- Fully in-charge of the department business operation including profit and loss, facility management, proper safety and security, loss prevention or shrinkage reports and proper budgeting and the monthly forecast
- Responsible for making annual action plan of the department
- Implementing training course for the new employees
- Set up the department standards as well as analyzing the daily sales
- Responsible for the full implementation of department operating procedure and standard procedure in the department
- Make an appropriate marketing for all promotional activities in the department
- Negotiating to vendors and signing the deals accordingly
- Ensure that excellent customer service is properly observed and resolved the entire problem at the department level
- Provide feedback to sales associate and key holder
- Al Futtaim Group is a leading conglomerate in the UAE with a diverse portfolio of businesses
Sawary Marketing & Development GroupJeddah, KSA
Store General Manager
09.2006 - 05.2011
Job overview
- Handling any HR related issues as per the store branch especially in recruiting, staff hiring, training and development, performance management, payroll and proper scheduling
- Product management thru the proper monitoring of ordering, receiving, price changes and handling properly all the damages items and return accordingly
- Fully in-charge of the store business operation including profit and loss, facility management, proper safety and security, loss prevention or shrinkage reports and proper budgeting
- Responsible for making annual business plan of the branch store
- Implementing training course for the new employee
- Set up the department standards as well as analyzing the daily sales performances
- Responsible for the full implementation of store operating procedure and standard procedure in the store
- Make an appropriate marketing for all promotional activities in the store
- Negotiating tom vendors and signing the deals accordingly
- Ensure that excellent customer service is properly observed and resolved the entire problem at the store level
- Provide feedback to sales associate and key holder
AL Sadhan Trading CompanyRiyadh, KSA
Store General Manager
08.2004 - 07.2006
Job overview
- Handling any HR related issues as per the store branch especially in recruiting, staff hiring, training and development, performance management, payroll and proper scheduling
- Product management thru the proper monitoring of ordering, receiving, price changes and handling properly all the damages items and return accordingly
- Fully in-charge of the store business operation including profit and loss, facility management, proper safety and security, loss prevention or shrinkage reports and proper budgeting
- Responsible for making annual business plan of the branch store
- Implementing training course for the new employee
- Set up the department standards as well as analyzing the daily sales performances
- Responsible for the full implementation of store operating procedure and standard procedure in the store
- Make an appropriate marketing for all promotional activities in the store
- Negotiating tom vendors and signing the deals accordingly
- Ensure that excellent customer service is properly observed and resolved the entire problem at the store level
- Provide feedback to sales associate and key holder
, USA
Assistant Store Manager
12.1997 - 04.2004
Job overview
- Handling any HR related issues as per the store branch especially in recruiting, staff hiring, training and development, performance management, payroll and proper scheduling
- Product management thru the proper monitoring of ordering, receiving, price changes and handling properly all the damages items and return accordingly
- Fully in-charge of the store business operation including profit and loss, facility management, proper safety and security, loss prevention or shrinkage reports and proper budgeting
- Responsible for making annual business plan of the branch store
- Implementing training course for the new employee
- Set up the department standards as well as analyzing the daily sales performances
- Responsible for the full implementation of store operating procedure and standard procedure in the store
- Make an appropriate marketing for all promotional activities in the store
- Negotiating tom vendors and signing the deals accordingly
- Ensure that excellent customer service is properly observed and resolved the entire problem at the store level
- Provide feedback to sales associate and key holder
Education
University OF Michigan
BA from Business Administration
05.2000
Skills
- Personal & Staff Management
- Project Management
- Problem Solving
- Retail Store Management
- Negotiation & Vendor Management
- Visual Merchandising
- Stores Layouts
- Inventory Control
- Leadership
- Communication
- HR Principles
- Interpersonal Skills
- Motivation
- Empathetic Listening
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- JDA Operation & Merchandising system
- Atlas Human Resources System
- Net Suite Operations System
- FOCUS Retail System
- Logistics management
- Inventory control
- Quality assurance
- Equipment maintenance
- Warehouse layout optimization
- Staff training
- Cost reduction
- Team leadership
- Supply chain management
Microsoft Business Softwares Qualifications
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- JDA Operation & Merchandising system
- Atlas Human Resources System
- Net Suite Operations System
- FOCUS Retail System
Languages
- Fluent in Arabic
- Fluent in English
- Fair in French
Trade Shows Exposure
- Ohio Food Trade Show 1997
- Arkansas Food Show 1998
- California L.A. Food Trade Show 2000
Personal Information
- Number of Children: 3
- Date of Birth: 03/29/74
- Nationality: Jordanian
- Marital Status: Married
Languages
English
Advanced
C1
Timeline
Warehouse Operations Manager
Tawseel Group
08.2022 - 05.2024
Store General Manager
Bavaria International Group
04.2021 - 06.2022
Stores General Manager
Al Ayesh Group
06.2020 - 04.2021
Showrooms Manager
Al Yasra Food Company
06.2018 - 06.2020
TSC Store Manager
The Sultan Center
10.2015 - 05.2018
Market Department Head
Al Futtaim Group, Carrefour
11.2011 - 08.2015
Store General Manager
Sawary Marketing & Development Group
09.2006 - 05.2011
Store General Manager
AL Sadhan Trading Company
08.2004 - 07.2006
Assistant Store Manager
12.1997 - 04.2004
University OF Michigan
BA from Business Administration
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