Nasser Farhan
ARTS (ENG. FOR PROFESSIONALS)
Summary
Dynamic Operations Officer at Alghanim Industries, adept at optimizing business processes and enhancing operational efficiency. Successfully managed cross-functional teams, ensuring projects met budget and timeline constraints. Skilled in resource allocation and procedure optimization, fostering collaboration across departments while improving employee performance and communication.
Overview
5
5
years of professional experience
3
3
Languages
4
4
years of post-secondary education
Work History
Operations Officer
Ali Alghanim & Sons Co. Shuwaikh Office
01.2017 - 09.2021
- Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
- Optimized business processes to foster operational efficiency.
- Provided high-quality customer support and service in a fast-paced call center environment.
- Managed and resolved customer queries effectively, improving satisfaction ratings.
- Coordinated with various departments to ensure smooth operations and accurate information delivery.
- Assisted in training new agents and supported the management team in supervising day-to-day operations.
- Helped implement call handling procedures that increased efficiency and reduced average response time.
Education
Bachelor of Arts - SCHOOL OF LANGUAGES, LITERACIES AND TRANSLATION
Universiti Sains Malaysia
Malaysia 09.2021 - 05.2025
Skills
Resource allocation
Timeline
Bachelor of Arts - SCHOOL OF LANGUAGES, LITERACIES AND TRANSLATION
Universiti Sains Malaysia
09.2021 - 05.2025
Operations Officer
Ali Alghanim & Sons Co. Shuwaikh Office
01.2017 - 09.2021
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