Naveed Ahmed
Network Administrator
Kuwait City,KU
Summary
Network Administrator with Number years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Network Administrator
British Link Kuwait
Kuwait City
03.2014 - Current
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Recommended development of plans for systems development and operations.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Introduced management tools to create and manage virtual server computing environment.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented and maintained virtual private networks.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Led server infrastructure development, quality assurance, staging and production systems.
- Performed network security design and integration duties.
- Identified and resolved network congestion issues and bottlenecks.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Designed and evaluated WAN and LAN connectivity technologies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines.
- Delivered network system upgrade on time, under budget and with minimal service interruption.
- Worked with business partners to balance requirements, security and risk reduction.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
System Administrator
Advanced Future Group International
Salmiya
10.2010 - 02.2014
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Worked with users to determine areas of technology in need of improved usability.
- Managed onboarding and offboarding of employees.
- Implemented corrective plans of action for network availability and latency.
- Served as subject matter expert on proposed technology purchases.
- Adopted cost-effective, useful solutions to implement into current systems.
- Completed reports detailing network and systems performance and downtime issues.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
IT Support Specialist
Silver Chain Kuwait
Hawally
09.2007 - 07.2010
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Created help desk tickets, troubleshot and resolved desktop issues.
Contract Administrator
KBR
Egaila
06.2005 - 01.2007
- Monitored incoming contracts and service agreements for correct pricing and information.
- Adhered to legal and contractual requirements for compliant contract processes.
- Prepared and issued reports on contract performance and compliance.
- Addressed contract disputes and provided advice and guidance to resolve issues.
Education
Microsoft Certified Professional - Information Technology
Nets
Sialkot 02.2003 - 04.2004
Bachelor Of Computer Science - Information Technology
Allama Iqbal Open University
Pakistan 05.2003 - 04.2006
Microsoft Certified System Administrator - Information Technology
Nets
Sialkot 03.2003 - 04.2004
Skills
Network systems installation
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