Naveen Sharma
Kolkata
Summary
To give a customer a specialized service and do a certain work in given period of time Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Guest Service Associate
Jumeirah Messilah Beach Hotel & Spa
Kuwait
06.2022 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Making non-alcoholic seasonal drinks and promotion recipe with final costing
- Taking care of our exceptional dining experience on seaside view, we were delivering to the guest local food experience with our exceptional service and make their dining experience memorable
- Handling opening and closing procedure of outlet.
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Communicate information to manager/supervisor by documenting pertinent information in appropriate department
- Conducted regular inventory audits to maintain adequate supplies for guest needs and efficient operations.
Guest Service Associate
Jw Marriott Bangalore
Bangalore
09.2021 - 04.2022
- Ensure staff is working together as a team to ensure optimum service and that guest needs are met
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Inspect storage areas for organization, use of FIFO, and cleanliness.
- Complete scheduled inventories and stock and requisition necessary supplies.
- Monitor dining rooms for seating availability, service, safety, and wellbeing of guests
- Assist management in training, scheduling, evaluating, counseling, motivating and coaching employees;
- Serve as a role model and first point of contact
Guest Service Associate
HYATT REGENCY
Ahmedabad
10.2018 - 10.2020
- Serve food courses and alcoholic beverages to guests.
- Set tables according to type of event and service standards.
- Answer questions on menu selections
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Record transaction in MICROS system at time of order.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Maintain cleanliness of work areas, china, glass, etc., throughout the day.
Guest Service Associate
PARK HYATT GOA RESORT & SPA
Goa
02.2018 - 08.2018
- Running food and amenities from IRD kitchen to all guest rooms in a timely manner
- Polishing all utensils and glassware pertaining to service, cleaning and maintaining IRD equipment (i.e
- Coffee makers, teapots, coolers, and reach-ins, reporting any equipment malfunction to immediate supervisor
- Communicating with AYS agents in regards to IRD menu items i.e vegetarian, gluten friendly, dairy free options
- Communicating to my fellow team members and AYS agents as to VIP guests, amenities, and personal requests to ensure a pleasant stay with us
- Greeting all guests in a pleasant non abrasive nature, and assisting with any needs or special requests
- Constantly striving to elevate all guest experience and staying in tune with PARK HYATT culture.
Education
BSC IN HOSPITALITY AND HOTEL MANAGEMENT -
INDIAN INSTITUTE OF HOTEL MANAGEMENT
West Bengal, India.04.2022
Skills
- Complaint Handling
- Payment Processing
- Team player mentality
- First Aid Training
- Property Management Systems
- Flexible Schedule
- Computer Skills
- Inventory Monitoring
- Training and mentoring
Languages
ENGLISH
HINDI
Experience Reference
Malou Alic, malou.alic@jumeirah.com
Tanmay Barot, tanmay.barot@jumeirah.com
Timeline
Guest Service Associate
Jumeirah Messilah Beach Hotel & Spa
06.2022 - Current
Guest Service Associate
Jw Marriott Bangalore
09.2021 - 04.2022
Guest Service Associate
HYATT REGENCY
10.2018 - 10.2020
Guest Service Associate
PARK HYATT GOA RESORT & SPA
02.2018 - 08.2018
BSC IN HOSPITALITY AND HOTEL MANAGEMENT -
INDIAN INSTITUTE OF HOTEL MANAGEMENT