Summary
Overview
Work History
Education
Skills
Languages
Experience Reference
Timeline
Generic
Naveen Sharma

Naveen Sharma

Kolkata

Summary

To give a customer a specialized service and do a certain work in given period of time Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Guest Service Associate

Jumeirah Messilah Beach Hotel & Spa
Kuwait
06.2022 - Current
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Making non-alcoholic seasonal drinks and promotion recipe with final costing
  • Taking care of our exceptional dining experience on seaside view, we were delivering to the guest local food experience with our exceptional service and make their dining experience memorable
  • Handling opening and closing procedure of outlet.
  • Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Communicate information to manager/supervisor by documenting pertinent information in appropriate department
  • Conducted regular inventory audits to maintain adequate supplies for guest needs and efficient operations.

Guest Service Associate

Jw Marriott Bangalore
Bangalore
09.2021 - 04.2022
  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
  • Inspect storage areas for organization, use of FIFO, and cleanliness.
  • Complete scheduled inventories and stock and requisition necessary supplies.
  • Monitor dining rooms for seating availability, service, safety, and wellbeing of guests
  • Assist management in training, scheduling, evaluating, counseling, motivating and coaching employees;
  • Serve as a role model and first point of contact

Guest Service Associate

HYATT REGENCY
Ahmedabad
10.2018 - 10.2020
  • Serve food courses and alcoholic beverages to guests.
  • Set tables according to type of event and service standards.
  • Answer questions on menu selections
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Record transaction in MICROS system at time of order.
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
  • Maintain cleanliness of work areas, china, glass, etc., throughout the day.

Guest Service Associate

PARK HYATT GOA RESORT & SPA
Goa
02.2018 - 08.2018
  • Running food and amenities from IRD kitchen to all guest rooms in a timely manner
  • Polishing all utensils and glassware pertaining to service, cleaning and maintaining IRD equipment (i.e
  • Coffee makers, teapots, coolers, and reach-ins, reporting any equipment malfunction to immediate supervisor
  • Communicating with AYS agents in regards to IRD menu items i.e vegetarian, gluten friendly, dairy free options
  • Communicating to my fellow team members and AYS agents as to VIP guests, amenities, and personal requests to ensure a pleasant stay with us
  • Greeting all guests in a pleasant non abrasive nature, and assisting with any needs or special requests
  • Constantly striving to elevate all guest experience and staying in tune with PARK HYATT culture.

Education

BSC IN HOSPITALITY AND HOTEL MANAGEMENT -

INDIAN INSTITUTE OF HOTEL MANAGEMENT
West Bengal, India.
04.2022

Skills

  • Complaint Handling
  • Payment Processing
  • Team player mentality
  • First Aid Training
  • Property Management Systems
  • Flexible Schedule
  • Computer Skills
  • Inventory Monitoring
  • Training and mentoring

Languages

ENGLISH
HINDI

Experience Reference

Malou Alic, malou.alic@jumeirah.com

Tanmay Barot, tanmay.barot@jumeirah.com

Timeline

Guest Service Associate

Jumeirah Messilah Beach Hotel & Spa
06.2022 - Current

Guest Service Associate

Jw Marriott Bangalore
09.2021 - 04.2022

Guest Service Associate

HYATT REGENCY
10.2018 - 10.2020

Guest Service Associate

PARK HYATT GOA RESORT & SPA
02.2018 - 08.2018

BSC IN HOSPITALITY AND HOTEL MANAGEMENT -

INDIAN INSTITUTE OF HOTEL MANAGEMENT
Naveen Sharma