Nazia Shaikh
Salmiya,Kuwait
Summary
- Experienced in customer-focused roles with a career centered around providing top-notch service in fast-paced environments. With knowledge of safety protocols and aptitude for creating comfortable and pleasant travel experiences, can ensure passenger satisfaction and safety. Brings skills in multi-cultural communication and crisis management to maintain composure in high-pressure situations and foster an environment of calm and order.
- Knowledgeable about identifying talent and building strong relationships. Strong communication and organizational skills, with a knack for understanding client needs. Ready to use and develop skills in sourcing, interviewing, and onboarding in my role.
- A motivated and detail-orientated individual with the desire to gain work experience. Applies a methodical, problem-solving approach to challenging tasks.
- Compassionate First Aider with an instinct for quickly assessing situations and providing immediate care. Successfully supported numerous emergency scenarios, ensuring patient safety and calmness. Known for swift, calm responses and excellent teamwork, contributing to a safer environment for all.
- After taking a maternity leave to care for my family, I am eager to re-enter the workforce with renewed energy. I am confident that my experiences and dedication make me a valuable asset and I am excited to bring my expertise and enthusiasm to your team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Qatar Airway Inflight Supervisor
Qatar Airways
Doha, Qatar
04.2012 - 11.2023
- Improved team efficiency by implementing training tools.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Implemented company policies effectively, and maintained high standards of service delivery.
- Resolved customer complaints promptly, resulting in increased customer satisfaction rates.
- Assisted in the recruitment process for hiring quality staff members.
- Promoted safe work environment by enforcing strict adherence to safety regulations.
Recruitment coordinator
Qatar Airways
Doha, Qatar
01.2019 - 01.2021
- Initiated candidate interviews for an efficient hiring process. Screened up to 300 candidates per recruitment campaign in different locations worldwide.
- Worked closely with the HR team to align recruitment strategies with business objectives.
- Increased client satisfaction by streamlining recruitment processes.
- Enhanced company reputation with meticulous candidate screenings.
- Analysed applicants' credentials to ensure exemplary employees.
- Managed high volume of candidates during peak recruitment seasons, ensuring smooth operations.
Saloon Manager
Al Ibtesam Henna & Beauty Saloon
Abu Dhabi, UAE
01.2011 - 01.2012
- Built strong relationships with clients; providing them with personalized attention and enhancing their overall experience at the salon.
- Developed effective marketing strategies for increased visibility in the local community.
- Liaised with product representatives to secure best deals on supplies whilst maintaining quality standards.
- Evaluated inventory needs regularly; ordered products accordingly avoiding overstock or shortages.
- Ensured the smooth running of salon by effectively managing staff and scheduling appointments.
Education
Diploma - Software Engineering
ITECH Connect Institute
PuneDiploma - Airhostess training, Hospitality, and Tourism
Frankfinn Institute
PuneBachelor of Commerce - Economics
Pune University
PuneSkills
- Customer service excellence
- Multilingual communication
- Candidate sourcing
- Data entry efficiency
- Time management
- First Aider
- Service level adherence
- Leadership experience
- Coaching and mentoring
Languages
Hindi
Native
English
Fluent
Marathi
Intermediate
Certification
- Certificate in Aviation Security - Qatar Civil Aviation Authority
- Certificate in Civil Aviation Dangerous Goods Awareness - Qatar Civil
Aviation Authority
- Certificate of Cabin Service Qatar Airways, Qatar.
- Certificate of S.E.P (For Airbus A330/A340/A320/A319/A321 and Boeing 777/787)
- Certificate in SEP practical hands-on training.(2012) -Emirates Aviation College, Dubai, UAE
- Certificate of Air Restraint Training, Qatar Airways, Qatar
- Followed a professional Course of Crew Resource Management, Qatar Airways, Qatar
Interests
- Exercising and healthcare
- Traveling: Explored more than 20 countries when on vacation.
- Hiking: Plan and execute team-based hiking excursions with the local clubs.
Timeline
Recruitment coordinator
Qatar Airways
01.2019 - 01.2021
Qatar Airway Inflight Supervisor
Qatar Airways
04.2012 - 11.2023
Saloon Manager
Al Ibtesam Henna & Beauty Saloon
01.2011 - 01.2012
Diploma - Software Engineering
ITECH Connect Institute
Diploma - Airhostess training, Hospitality, and Tourism
Frankfinn Institute
Bachelor of Commerce - Economics
Pune University
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