NEBU KOSHY JACOB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Desktop Support Engineer position. Ready to help team to achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
L1 Desktop Support Engineer
DIYAR UNITED COMPANY
09.2023 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured Printers and Scanners.
- Troubleshoot and resolve issues related to productivity software (MS Office, email, etc.) and peripheral devices (printers, scanners, etc.).
- Respond to incoming support requests via phone, email, and ticketing systems.
- Identify, diagnose, and resolve end-user technical issues related to desktop systems
- Assist users with account management, password resets, and user access issues.
- Supported remote users through remote desktop connections to resolve issues and provide guidance on software usage.
IT Technical Support
STATE BANK OF INDIA
11.2017 - 02.2023
- Assisted with updating technical support best practices for use by team
- Documented Support interactions for future reference
- Active Directory
- Windows 11 Installation
- Local Area Network
- Installing and downloading appropriate software
- Network Troubleshooting
- Knowledge and Proficiency in Microsoft 365 Installation
Education
Bachelor of Engineering - Computer Science
Anna University
04.2017
Skills
- Remote desktop support
- Software installation
- Issue resolution
- Active directory
- Data backup
- Technical support
Languages
English
Hindi
Certification
- ITIL V4
- COMPTIA A+
Strength
• Self Confidence and Creativity in Work
- Hard Working
- Ability to Work in Shift
Declaration
I here by declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above mentioned Particulars.
NEBU K JACOB
Timeline
L1 Desktop Support Engineer
DIYAR UNITED COMPANY
09.2023 - Current
IT Technical Support
STATE BANK OF INDIA
11.2017 - 02.2023
Bachelor of Engineering - Computer Science
Anna University
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