Niña Paula Ople
Salmiya
Summary
Conducting quarterly restaurant audits for quick service restaurants, including quality assurance, standard procedures, customer surveys, and ensuring a training system is in place.
To achieve objectives, I designed and generated training materials, reviewed programs, and supervised their implementation and compliance with rules. Planned and implemented staff development and in-service training programs to improve knowledge and skills, as well as recertification training for existing personnel. Providing functional trainings such as product knowledge, customer service, and actual on-the-job training. Preparing a monthly training calendar for quick service restaurants and following up on the execution of in-store training inside such restaurants.
Conducting orientation courses on the company's profile, policies, and procedures, as well as coordinating on-the-job trainings for new workers.
Maintaining program files, records, databases, and websites to collect research, produce, and submit monthly reports
Overview
18
18
years of professional experience
Work History
Learning & Development Officer
Al Thiqa Food Group Company
02.2023 - Current
- Train and supervise staff, and orientation for the new employee local hire, or direct hire
- Ensure that we deliver proper training to the new employees
- Discuss the Restaurant policy and give them proper training through modules
- Visiting Stores to check the employees about their performances
- Doing Quarterly audits for stores related to the customer service experience, product quality, and food safety and following up on their training and evaluation
- Revising a new job aid and send to their respective stores
- Submitting Monthly reports
- Maintain a high level of knowledge which affects employee morale
- Handling module sessions regarding to customer service, product quality, and food safety
- Update on the weekly basis status of my assigned task to my line manager (Learning & Development Manager).
HR Coordinator
Holiday Inn 4-star Hotel
12.2019 - 03.2020
- Perform tasks as directed by the Manager in pursuit of the achievement of business goals
- Handle general inquiries including but not limited to salary certificates, certificates of employment, ticket booking, vacations and etc
- Assist in developing work practices that are in line with health and safety policies
- Arrange appointments and meetings
- Understand the responsibilities of other units and departments and cooperate with them
- Prepare the monthly birthday list and cards and coordinate HOD Birthday events
- Ensure all staff facilities are maintained in good order and comply with hotel standards
- Deal with all employee’s issues with understanding, caring, and confidentiality
- Maintain a high level of knowledge which affects the guest experience
- Demonstrating a service attitude.
HR Coordinator
M.H. Alshaya Co. W.L.L Retail Division
11.2015 - 04.2018
- Reported to the general manager of the HR department on an ongoing basis, new employees work performances and make recommendations in writing on a permanent status before the end of the probationary period
- Negotiate rates for service and hourly staff
- Process background checks through E-verify
- Perform staff performance appraisals
- Answered queries about the company policies, reported exceptional memos structures, and travel claims, and reported to all markets
- Monthly reports to all markets across GCC
- Answering employees’ queries and complaints/grievances thru phone or emails
- Doing the disciplinary/monthly reports, daily reports, and attrition reports
- Coordinated with business directors, business manager, HRBP’s, and senior operations
- Contacting contractors, vendors, and suppliers
- Coordinated with the payroll department and accounts payables department
- Hiring applicants and coordinating with the recruitment team.
Restaurant Supervisor (Store in Charge)
Potbelly Sandwich - MH Alshaya
04.2013 - 10.2015
- Assisted the management operation on a daily basis
- Provided assistance when it comes to scheduling staff
- Performed inventory counts of all the store’s supplies and analyze sales on a continual basis while taking corrective action in order for the company to meet the weekly sales growth target
- Hiring and training new employees, especially for the new product launching
- Responsible for receiving deliveries and supplies, and checking all the expiration dates of all products, aromas, and appearances
- Performed weekly and monthly inventory
- Attended training for the new product roll, controlling budget (profit and loss)
- Invoice timesheet processing experience
- Familiarity with the medical environment and legal codes and regulations
- Master in Microsoft Word, Excel, 2007 -2013 Pivot, PowerPoint, Visio Powerpoint 2016 quality of preparation.
Assistant Restaurant Manager
Pizza Hut
04.2010 - 03.2013
- New employee orientation
- Staff training and development
- Experience manager with expertise in human relations and operation management
- HR policies and procedures expertise
- Excellent organizational, analytical, and problem-solving abilities
- Strong knowledge of the functioning and procedures of the human resources department
- Experience in maintaining smooth relationships with management, employees, vendors, and contractors
- Excellent consulting, communication, interpersonal, and computer skills
- Ability to negotiate salary with employees and meet deadlines
- Excellent conflict management skills and proficiency in developing and implementing strategies.
Shift Manager
Pizza Hut
06.2006 - 03.2010
- Taking customer service, serving food and beverages
- Handling cash, following the standard procedures for FIFO (First in – First Out)
- Increase sales every day thru a suggestive selling program
- Maintain the cleanliness interior and exterior of the restaurant
- Demonstrate a high level of customer service
- To win in service by proactively offering customers the most valuable assistance information and support in a uniquely warm and caring manner
- Take complaints from customers and resolve them by prioritizing customer satisfaction
- Monitor cash flows and ensure that the cash register is handled appropriately at the day’s end
- Assisting the managers on duty by arranging the purchase, maintenance, and repair of business restaurant equipment and furniture.
Education
Bachelor of Science in Mass Communication -
Philippine Christian University
01.2002
The Cardinal School (Primary and Secondary High School)
01.1998
Skills
- Train and supervise staff, and orientation for the new employee
- Ensure all food safety procedures are strictly adhered to according to sanitary regulations
- Work closely with management to meet revenue objectives
- Implement appropriate strategies to resolve adverse trends and improve sales
- Maintain safe working conditions
- Follow company policies and procedures regarding handling cash, property, product, and equipment
- Audit inventory levels to ensure product availability
- Master in Microsoft Word, Excel, 2007 -2013 Pivot, PowerPoint, Visio Powerpoint 2016
Activities Certificates Training
- 2006 – 2013: Customer Mania Plus Seminar, Managerial Training- Train the Training, 10 Moments of Truth, how we work together – How we win together, Winning Gold Standard all over (Middle East), Progressive Disciplinary Action Training, Anger Management Training, LAR (Leading a Restaurant) Academy Present.
- 2013 - 2018: Basic Food Safety Training, Leadership Training, Loss Prevention Training, HR Trainings, HR Metrics. Certification of Appreciation Post Evacuation Drill (US Embassy Kuwait)
- 2020: Code of Conduct Training, Code of Conduct – Handling Information Responsibly at IHG (Intercontinental Hotel Groups-Holiday INN) Code of Conduct Anti-Bribery/Anti-Corruption.
- 2023 March 30: Heart Saver CPR AED ( Modules completed, oral, written and actual exam passed)
- Basic Food Safety Certificates
Skype No
+965 55435494
Job Objectives
I am looking to bring my culinary knowledge, management skills, and experience in the hospitality industry to the role of Restaurant Supervisory / where my customer service, management, and strategic planning skills would be utilized. Having the objective of simplifying our tasks to achieve our deliverables.
References
REFERENCES UPON REQUEST
Timeline
Learning & Development Officer
Al Thiqa Food Group Company
02.2023 - Current
HR Coordinator
Holiday Inn 4-star Hotel
12.2019 - 03.2020
HR Coordinator
M.H. Alshaya Co. W.L.L Retail Division
11.2015 - 04.2018
Restaurant Supervisor (Store in Charge)
Potbelly Sandwich - MH Alshaya
04.2013 - 10.2015
Assistant Restaurant Manager
Pizza Hut
04.2010 - 03.2013
Shift Manager
Pizza Hut
06.2006 - 03.2010
Bachelor of Science in Mass Communication -
Philippine Christian University
The Cardinal School (Primary and Secondary High School)
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