Nihad Shalabi
Midland
Overview
31
31
years of professional experience
Work History
Interpreter
Amentum
Falls Church
05.2022 - Current
- Delivered real-time, accurate oral translations and interpretations for clients.
- Interpreted conference calls and other workplace communications in real-time.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Defined strategies and created plan to achieve ambitious operational objectives.
Professional Bus Operator
First Transit.
Tempe
01.2020 - 03.2022
- Maintained timely adherence to schedules and safety protocols.
- Adhered to company determined schedules and routes to ensure timely arrivals and departures.
- Transported passengers on predetermined routes while following local traffic regulations.
- Assisted disabled passengers in boarding and exiting bus.
- Provided information to passengers, including route, schedule and fares.
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Performed site evaluations, customer surveys and team audits.
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
Interpreter
Global Linguist Solutions LLC (US Government)
Chantilly
09.2018 - 01.2020
- Interpreted conference calls and other workplace communications in real-time.
- Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues.
- Provided appropriate contextual information to increase clients understanding of translations.
- Developed streamlined task system to provide more effective workflows for both peers and management staff.
- Effectively handled the communications between in-house software team, clients, and stakeholders.
- Ensured the immediate resolution of issues so that all project deliverables were met key milestones as defined by stakeholders.
- Developed and managed project plans while providing status updates to management.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Improved operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for team meetings.
- Improved customer satisfaction by finding creative solutions to problems.
- Performed site evaluations, customer surveys and team audits.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Professional Bus Operator
First Transit
Phoenix
08.2016 - 08.2018
- Assisted disabled passengers in boarding and exiting bus.
- Maintained timely adherence to schedules and safety protocols.
- Provided information to passengers, including route, schedule and fares.
- Transported passengers on predetermined routes while following local traffic regulations.
- Earned good attendance record and built reputation for being on time and ready to work.
- Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
- Adhered to company determined schedules and routes to ensure timely arrivals and departures.
- Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
- Improved customer satisfaction by finding creative solutions to problems.
Taxi Cab Driver
Discount Cab
Mesa
10.2013 - 08.2016
- Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
- Transport Medical Patient from point to other.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Earned good attendance record and built reputation for being on time and ready to work.
- Achieved consistently high customer scores due to exceptional service.
- Cleaned vehicle regularly to maintain professional appearance.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Determined pickup assignments and shift schedule by checking in with dispatch service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Appeared at designated appointments according to schedule.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
New York City Taxi Driver
New York City Cab
Manhattan
06.1993 - 09.2013
- Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
- Applied mathematical skills to determine fares and change.
- Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
- Determined pickup assignments and shift schedule by checking in with dispatch service.
- Kept vehicle serviced according to schedule, reducing mechanically-related downtime
- Received belongings from passengers and safely and securely stowed items and luggage.
- Appeared at designated appointments according to schedule.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Supervised driver teams, created shift schedules and maintained reservation calendar.
- Cleaned vehicle regularly to maintain professional appearance.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Achieved consistently high customer scores due to exceptional service.
Education
High School Diploma -
Victory College High School
Alexandria, Egypt7 1989
Bachelor of Arts - Multimedia
Provident University
2711 Centerville Rd, Wilmington, DE 1980812.2008
Some College (No Degree) -
Virginia College - Birmingham
Birmingham, ALAccomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Interpreter
Amentum
05.2022 - Current
Professional Bus Operator
First Transit.
01.2020 - 03.2022
Interpreter
Global Linguist Solutions LLC (US Government)
09.2018 - 01.2020
Professional Bus Operator
First Transit
08.2016 - 08.2018
Taxi Cab Driver
Discount Cab
10.2013 - 08.2016
New York City Taxi Driver
New York City Cab
06.1993 - 09.2013
High School Diploma -
Victory College High School
Bachelor of Arts - Multimedia
Provident University
Some College (No Degree) -
Virginia College - Birmingham