Overview
Work History
Education
Accomplishments
Timeline
Generic

Nihad Shalabi

Midland

Overview

31
31
years of professional experience

Work History

Interpreter

Amentum
Falls Church
05.2022 - Current
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Interpreted conference calls and other workplace communications in real-time.
  • Sat in on meetings to provide members with oral translations of conversations and information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Defined strategies and created plan to achieve ambitious operational objectives.

Professional Bus Operator

First Transit.
Tempe
01.2020 - 03.2022
  • Maintained timely adherence to schedules and safety protocols.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Assisted disabled passengers in boarding and exiting bus.
  • Provided information to passengers, including route, schedule and fares.
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Performed site evaluations, customer surveys and team audits.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.

Interpreter

Global Linguist Solutions LLC (US Government)
Chantilly
09.2018 - 01.2020
  • Interpreted conference calls and other workplace communications in real-time.
  • Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues.
  • Provided appropriate contextual information to increase clients understanding of translations.
  • Developed streamlined task system to provide more effective workflows for both peers and management staff.
  • Effectively handled the communications between in-house software team, clients, and stakeholders.
  • Ensured the immediate resolution of issues so that all project deliverables were met key milestones as defined by stakeholders.
  • Developed and managed project plans while providing status updates to management.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Sat in on meetings to provide members with oral translations of conversations and information.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Professional Bus Operator

First Transit
Phoenix
08.2016 - 08.2018
  • Assisted disabled passengers in boarding and exiting bus.
  • Maintained timely adherence to schedules and safety protocols.
  • Provided information to passengers, including route, schedule and fares.
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Improved customer satisfaction by finding creative solutions to problems.

Taxi Cab Driver

Discount Cab
Mesa
10.2013 - 08.2016
  • Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
  • Transport Medical Patient from point to other.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Achieved consistently high customer scores due to exceptional service.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Determined pickup assignments and shift schedule by checking in with dispatch service.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Appeared at designated appointments according to schedule.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.

New York City Taxi Driver

New York City Cab
Manhattan
06.1993 - 09.2013
  • Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
  • Applied mathematical skills to determine fares and change.
  • Maintained vehicle in clean and safe manner to maximize passenger satisfaction.
  • Determined pickup assignments and shift schedule by checking in with dispatch service.
  • Kept vehicle serviced according to schedule, reducing mechanically-related downtime
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Appeared at designated appointments according to schedule.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Supervised driver teams, created shift schedules and maintained reservation calendar.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Achieved consistently high customer scores due to exceptional service.

Education

High School Diploma -

Victory College High School
Alexandria, Egypt
7 1989

Bachelor of Arts - Multimedia

Provident University
2711 Centerville Rd, Wilmington, DE 19808
12.2008

Some College (No Degree) -

Virginia College - Birmingham
Birmingham, AL

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Timeline

Interpreter

Amentum
05.2022 - Current

Professional Bus Operator

First Transit.
01.2020 - 03.2022

Interpreter

Global Linguist Solutions LLC (US Government)
09.2018 - 01.2020

Professional Bus Operator

First Transit
08.2016 - 08.2018

Taxi Cab Driver

Discount Cab
10.2013 - 08.2016

New York City Taxi Driver

New York City Cab
06.1993 - 09.2013

High School Diploma -

Victory College High School

Bachelor of Arts - Multimedia

Provident University

Some College (No Degree) -

Virginia College - Birmingham

Similar Profiles

CREATE PROFILE
Nihad Shalabi