Nikol King

Staff Sergeant/E-5

March 2019-Present

40 Hours/Week

63,000/Year

• Works closely with Director of Operations to maintain optimum levels of communication to effectively and efficiently complete projects.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Identified issues, analyzed information and provided solutions to problems.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Senior Airman/E-4

40 Hours/Week

$55,000/Year

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Worked with a variety of Flyers and Jumpers to understand needs and provide excellent service.
• Carried out day-day-day duties accurately and efficiently.
• Resolved problems, improved operations and provided exceptional service.
• Handled day-to-day running of Aviation Management Suspense List, ensuring high levels of productivity and progression.

• Counted registers and cleaned and secured shop at end of shift.
• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Returned change and currency and processed debit and credit card payments with 100% accuracy rate.

• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Upheld company customer service standards to provide customers with outstanding service and friendly environment.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.