Nimra Sarwar

• Providing training to new clients for online trading platform MT5, FOREX markets, Indices etc
• Responsible for identifying a customer's needs, pitching relevant strategies or services, and ensuring they have a positive experience from start to finish
• Strategic approaches to develop client trust to boost professional relationships and company's sales
• Direct interactions with clients throughout all phases of the training process
• Follow up on existing clients on trading platform
• Update of client's database with entry/exit - trading progress etc
• Expanded client base through targeted outreach initiatives.
• Fostered strong customer relationships through exceptional service.

Key Responsibilities:

• Oversee the secure storage, transportation, and distribution of exam materials, maintaining strict adherence to compliance standards. Exams such as IELTS, IGCSE, GCSE, A-levels, O-levels, Professional Exams etc.
• Act as the primary contact for venues and supervisors on test days, coordinating venue staff and examiners to ensure smooth exam delivery.
• Manage logistics related to exam operations, including planning and organizing resources, often within tight timelines.
  Support audits and adhere to risk management processes to uphold the integrity of exam procedures.
• Address and resolve candidate and customer inquiries, ensuring a positive experience and prompt resolution of issues.
• Address and resolve team challenges and ensuring a positive experience and prompt resolution of various issues.

• Monitored employee performance, identified areas for improvement. Handled confidential documents securely, maintained privacy of sensitive information.
• Liaised with payroll department for timely and correct salary disbursement.
• Maintained accurate personnel files to ensure data protection regulations were met.
• Ensured fair treatment of all employees by enforcing non-discrimination policies. Updated company policies, ensured compliance with employment legislation.
• Streamlined administrative processes for enhanced efficiency in HR department. Improved staff morale by organising team-building events. Resolved conflicts by employing effective negotiation skills.
• Assisted in recruitment and onboarding process for new employees.
• Conducted new hire background checks in line with compliance processes.

• To invigilate exams associated with British Council-Kuwait (PB IELTS, CDIELTS, IGCSE, GCSE, IAL, Professional exams - ACCA)
• To supervise school exams held at allocated venues
• To invigilate school exams of various international examination boards (CAIE, EDEXCEL)
• To provide excellent customer service to students coming from different backgrounds
• To work on an international level of education and team of professionals from outside Kuwait as well

• To supervise and assist school exams scheduled at my assigned venue on behalf of British Council Kuwait and Cambridge Assessment International Education / Pearson Edexcel Examination
• To maintain the highest level of service and confidentiality of exam materials and information
• To lead a team of venue staff (Invigilators and Marshal's) assigned for the day to assist the examination
• To ensure the safety of venue staff and candidates present at the venue premises
• To ensure all the required SOP's and Covid-19 precautions are followed as instructed by the Ministry of Education and Ministry of Health, Kuwait

• To supervise and assist school exams scheduled at my assigned venue on behalf of British Council Kuwait and Cambridge Assessment International Education / Pearson Edexcel Examination
• To maintain the highest level of service and confidentiality of exam materials and information
• To lead a team of venue staff (Invigilators and Marshal's) assigned for the day to assist the examination
• To ensure the safety of venue staff and candidates present at the venue premises
• To ensure all the required SOP's and Covid-19 precautions are followed as instructed by the Ministry of Education and Ministry of Health, Kuwait

• To manage weekly activities for various age groups
• To prepare and plan indoor and outdoor activities
• To arrange and monitor day to day tasks
• To update stock inventory, online schedules, online databases
• To prepare and update social media platforms