Nkemakonam Darlington Aghaji
Al f,Kuwait
Summary
Dedicated and proactive individual with a strong background in banking and delivery services. Proven ability to manage high-pressure situations while ensuring compliance with security protocols and maintaining confidentiality, with unwavering commitment to delivering exceptional customer experiences. Experienced in navigating complex interactions and adhering to structured procedures within regulated environments. Committed to upholding safety and integrity in all aspects of work. Leveraging sharp analytical skills and attention to detail to drive operational efficiency and enhance customer satisfaction. Eager to contribute to a dynamic team and take on challenges that foster both personal growth and the achievement of organizational goals.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Delivery driver
Alwataniah Delivery {WIYAK Consumables Delivery Co
Sharq, Kuwait
12.2024 - Current
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Inspected the delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving a delivery vehicle.
- Reported mechanical issues with the delivery vehicle to the supervisor in a timely manner.
- Drove safely in all weather conditions, including rain, snow, sleet, and ice.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Delivered goods in a timely fashion while adhering to speed limits, and other traffic regulations.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Maintained accurate records of goods delivered and collected payments as required.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Notified customers of delays to decrease calls to support.
- Utilized GPS and maps for efficient route planning.
Cashier
Integrated Cash Management Services Ltd.
Awka, Nigeria
08.2019 - 09.2021
- Executed an efficient distribution of USD for BDC operators.
- Utilized the Armada Financial Services Limited (FSL) Capture Software to register BDC agents into the Armada FSL database.
- Utilized Armada FSL Transaction Software to support cashiers with transaction processing.
- Designed verification systems using Armada FSL for secure authentication of BDC agents.
- Achieved prompt execution in processing each transaction.
- Provided exceptional and polite service at all times.
- Sustained a tidy and well-ordered workspace.
- Processed transactions with precision and within set timeframes.
- Adhered to corporate guidelines to ensure customer data protection.
- Disbursement of USD to Bureau DE Change (BDC) Agents.
- Using the Armada Financial Services Limited (FSL) Capture Software, to enroll BDC Agents on the Armada FSL Database.
- Using the Armada FSL Transaction software for cashiers.
- Using the Armada FSL verification software, to verify BDC agents on the Armada FSL Database.
- Processed all transactions efficiently and timely.
- Provided professional and courteous service at all times.
- Cleaned and straightened work area.
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame.
- Followed company policies and procedures to maintain security and integrity of customer data.
Service Executive Transaction(Funds)
XL Africa Group{Heritage Bank Plc}
Awka, Nigeria
11.2016 - 01.2019
- Executed cash receipt in multiple foreign currencies using specialized currency note counters.
- Managed cross-border and domestic transactions seamlessly.
- Handled processing of Form M, Form A, BTA, and PTA.
- Handled financial operations for Money-gram & Western-Union concerning receivable and payable accounts.
- Maintained accurate oversight of ledger entries for Vault and Cash movements.
- Documented financial transactions using FINACLE 10.0 software.
- Prepared and issued managers' cheques and demand drafts with precision.
- Executed efficient reconciliation for non-cleared cheques.
- Conducted efficient ATM cash loading operations.
- Prepared accurate account statements for clients.
- Ensured accuracy in account confirmations.
- Executed accurate verification and clearing of other bank’s cheques.
- Resolved mismatches in cash drawer through comprehensive reconciliation at first level call-over.
- Performed ongoing audits of general ledger entries consistently.
- Coordinated with appropriate departments for swift execution of fixed deposit requests.
- Delivered efficient resolution for various general customer demands.
- Prevented revenue loss by promptly escalating concerns.
- Processed Treasury Bills efficiently by coordinating customer instructions with relevant departments.
- Delivered TB and FD Certificates efficiently and accurately.
- Managed filing of customer instructions for FD and TB accounts.
- Facilitated technology-driven solutions to improve customer financial decision-making.
- Mitigated risks by identifying potential fraud and suspicious transactions.
- Fostered strong connections with clients through advanced communication abilities.
- Utilized thorough knowledge of banking best practices to consistently hit service quality benchmarks.
- Suggested various banking solutions to existing and potential clients.
- Provided clear explanations on available banking services and relevant charges.
- Guided customers through various bank services involving account creation and financial transactions.
- Collaborated with Operations Head to address and resolve operational issues for excellent customer engagement.
- Utilized a friendly approach during phone calls, coupled with thoughtful questions to determine customer issues.
Bank teller
XL Africa Group
Awka, Nigeria
11.2015 - 11.2016
- Receiving and entering cash deposits.
- Bulk cash counting.
- Entering cash deposits using Tellers in Finacle 7.0.
- Entering and payment of cash and check withdrawals.
- Receiving and entering Other Banks' cheques (OBC).
- Note sorting.
- Registering and reconciliation of cash deposits and ledgers.
- Recommended bank products and services to current and prospective customers
- Responded to and assisted customers with account inquiries and updates.
- Sold and cross-sold bank products to new and existing customers.
- Logged the cashier's check and other transactions to maintain the accuracy of account records.
- Counted and packaged currency.
- Ensured the safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
- Turned in excess cash to maintain drawer security.
- Maximized customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Identified and mitigated potential fraud and transaction risks.
- Built and strengthened customer relationships
- Reconciled the cash drawer and resolved discrepancies (first-level call-over).
- Recommended bank products and services to customers.
- Assisted customers in bank operations
- Supported Operations Head in improving operations and resolving issues to deliver top-notch customer service.
Teacher
Natioanl Youth Service Corps
Kastina, Nigeria
11.2014 - 11.2015
- Fostered positive collaboration among students, teaching staff, and parents.
- Provided safe, stimulating classroom environments to maximize student engagement and attainment.
- Prepared engaging, effective learning materials to boost stimulation, and encourage further academic interest.
- Helped teachers with lesson plan development, class preparation, and student mentoring.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
Bank teller
XL Africa Group{Enterprise Bank Plc}
Awka, Nigeria
06.2013 - 11.2014
- Processed and recorded all incoming cash deposits.
- Executed high-volume cash counting with precision.
- Entered financial transactions with Tellers Finacle 7.0 software.
- Processed and completed cash and cheque withdrawals efficiently.
- Managed receipt and accurate entry of Other Banks Cheques.
- Registered deposit transactions and reconciled ledgers.
- Suggested appropriate bank products and services to existing and potential customers.
- Handled account-related inquiries and provided assistance to customers.
- Increased sales by cross-selling a range of banking services.
- Maintained detailed logs of cheque and transaction activities to support error-free reconciliation.
- Ensured accuracy in packaging and counting currency.
- Ensured the safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
- Ensured drawer security by returning excess cash.
- Maximized customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Evaluated and controlled transaction-related risks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled the cash drawer and resolved discrepancies (first-level call-over).
- Recommended bank products and services to current and prospective customers
- Responded to and assisted customers with account inquiries and updates.
- Explained bank services, financial products, and applicable fees to customers.
- Assisted customers in bank operations, including opening accounts and cash point operations
Bank cashier
XL Africa Group
Owerri, Nigeria
04.2013 - 06.2013
- Handled and processed cash deposit receipts efficiently.
- Processed and recorded incoming cash deposits.
- Monitored and reconciled discrepancies in cashier registers.
- First-level call-over.
- Facilitated trustworthy processes by aligning operations with regulatory standards.
- Maintained strict compliance with data protection protocols to secure confidential financial records.
- Organized and stocked cashier spaces to support seamless customer interaction.
- Counted currency accurately and efficiently.
Education
Primary School Leaving Certificate -
Asata Primary School
01.2000 - 01.2000
National Diploma (ND) - Computer Science
Institute of Management Technology
Enugu, Niferia 08.2008 - 12.2010
Higher National Diploma (HND) - Computer Science
Institute of Management Technology
Enugu, Nigeria 08.2011 - 11.2013
GCSEs -
West African Examination Council
Abuja, Nigeria 11.2007 - 12.2007
GCSEs -
NATIONAL BUSINESS AND TECHNICAL EXAMNATIONS BOARD
Enugu, Nigeria 11.2008 - 12.2008
Skills
- Strong interpersonal and communication skills
- Experienced in following strict procedures and regulations in both the financial and logistics sectors
- Ability to remain professional and composed under pressure
- Conflict resolution and de-escalation techniques
- Skilled in handling difficult customers and situations professionally
- Attention to detail and adherence to procedures
- High level of integrity and confidentiality
- Accustomed to working with sensitive data, ensuring accuracy, and following security protocols
- Teamwork and leadership abilities
- Proven ability to meet deadlines and maintain accountability in fast-paced environments
- Experience handling sensitive information
- Ability to liaise with colleagues, clients, and law enforcement when required
- Experience in assessing risks and making quick, effective decisions
Custom
- Mr. Henry N. Aghaji, Voice Of Nigeria (VON), nwahen@yahoo.com, +234-7037927856
- Mr. Joseph A. Chidi, Heritage Bank Plc, joseph.chidia@gmail.com, +234-8034499909
Timeline
Delivery driver
Alwataniah Delivery {WIYAK Consumables Delivery Co
12.2024 - Current
Cashier
Integrated Cash Management Services Ltd.
08.2019 - 09.2021
Service Executive Transaction(Funds)
XL Africa Group{Heritage Bank Plc}
11.2016 - 01.2019
Bank teller
XL Africa Group
11.2015 - 11.2016
Teacher
Natioanl Youth Service Corps
11.2014 - 11.2015
Bank teller
XL Africa Group{Enterprise Bank Plc}
06.2013 - 11.2014
Bank cashier
XL Africa Group
04.2013 - 06.2013
Higher National Diploma (HND) - Computer Science
Institute of Management Technology
08.2011 - 11.2013
GCSEs -
NATIONAL BUSINESS AND TECHNICAL EXAMNATIONS BOARD
11.2008 - 12.2008
National Diploma (ND) - Computer Science
Institute of Management Technology
08.2008 - 12.2010
GCSEs -
West African Examination Council
11.2007 - 12.2007
Primary School Leaving Certificate -
Asata Primary School
01.2000 - 01.2000
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