Noor Mansour
Mechanical Engineer
Almasayel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Specialist
LOYAC
Kuwait City
02.2023 - Current
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collaborated with internal departments to align marketing campaigns.
- Built and managed relationships with key clients and partners to drive growth.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Developed and implemented systems to track customer feedback and satisfaction.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
IT Supervisor
Sheikh Abdullah Al-Salem Cultural Center
Kuwait City
02.2022 - 10.2022
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Guided organizational technology strategy and roadmaps.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Implemented and maintained technology and software budget.
Reservation Officer
Sheikh Jaber Al-Ahmed Cultural Center
Kuwait City
04.2017 - 10.2021
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Generated and reported performance metrics to management to inform decision-making.
- Produced and shared customer service reports to support management decision-making.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Performed budget analysis to control expenditures and predict future budget needs.
- Queried databases for information needed for report processing.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Created and maintained daily and weekly reports for upper management.
Assistant Teacher
College Of Engineering & Petroleum, Kuwait University
Kuwait City
09.2014 - 12.2016
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Designed and implemented various educational activities and programs to meet student needs.
- Guided students in researching, structuring and presenting debate case.
- Built strong rapport with students through class discussions and academic advisement.
- Created materials and exercises to illustrate application of course concepts.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
Education
Bachelor of Engineering - Mechanical Engineering
Kuwait University
Kuwait 09.2007 - 12.2013
Skills
Customer Relations
Timeline
Specialist
LOYAC
02.2023 - Current
IT Supervisor
Sheikh Abdullah Al-Salem Cultural Center
02.2022 - 10.2022
Reservation Officer
Sheikh Jaber Al-Ahmed Cultural Center
04.2017 - 10.2021
Assistant Teacher
College Of Engineering & Petroleum, Kuwait University
09.2014 - 12.2016
Bachelor of Engineering - Mechanical Engineering
Kuwait University
09.2007 - 12.2013
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