Noor Mansour
Mechanical Engineer
Almasayel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Specialist
LOYAC
Kuwait City
02.2023 - Current
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Collaborated with internal departments to align marketing campaigns.
- Built and managed relationships with key clients and partners to drive growth.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Developed and implemented systems to track customer feedback and satisfaction.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
IT Supervisor
Sheikh Abdullah Al-Salem Cultural Center
Kuwait City
02.2022 - 10.2022
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Guided organizational technology strategy and roadmaps.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Implemented and maintained technology and software budget.
Reservation Officer
Sheikh Jaber Al-Ahmed Cultural Center
Kuwait City
04.2017 - 10.2021
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Generated and reported performance metrics to management to inform decision-making.
- Produced and shared customer service reports to support management decision-making.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Performed budget analysis to control expenditures and predict future budget needs.
- Queried databases for information needed for report processing.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Created and maintained daily and weekly reports for upper management.
Assistant Teacher
College Of Engineering & Petroleum, Kuwait University
Kuwait City
09.2014 - 12.2016
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Designed and implemented various educational activities and programs to meet student needs.
- Guided students in researching, structuring and presenting debate case.
- Built strong rapport with students through class discussions and academic advisement.
- Created materials and exercises to illustrate application of course concepts.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
Education
Bachelor of Engineering - Mechanical Engineering
Kuwait University
Kuwait 09.2007 - 12.2013
Skills
Customer Relations
Self-Motivated
Dependable and Responsible
Training and Development
Interpersonal Communication
Flexible and Adaptable
Production design
Collaborative design
Mechanical engineering
Production understanding
AutoCAD proficiency
2D and 3D modeling
Data Collection
Equipment maintenance and repair
Written and verbal communication
HVAC systems
Timeline
Specialist
LOYAC
02.2023 - Current
IT Supervisor
Sheikh Abdullah Al-Salem Cultural Center
02.2022 - 10.2022
Reservation Officer
Sheikh Jaber Al-Ahmed Cultural Center
04.2017 - 10.2021
Assistant Teacher
College Of Engineering & Petroleum, Kuwait University
09.2014 - 12.2016
Bachelor of Engineering - Mechanical Engineering
Kuwait University
09.2007 - 12.2013