Noura AlKharaz
Kuwait
Summary
A proactive accountant graduated from Arab Open University. A multitasker used to work in diverse teams, communicating professionally with coworkers and clients fluently in English, and having an eye for detail and creativity. Keen to pursue a career in the private sector. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Relationships Officer
National Bank of Kuwait
08.2023 - Current
- Conducted regular follow-ups with clients to ensure their needs were met and resolve any issues.
- Enhanced client satisfaction by consistently exceeding expectations in service delivery.
- Collaborated with sales teams to upsell products and services, boosting company revenue.
- Reduced customer churn rate by implementing proactive retention strategies based on client feedback analysis.
Teller
National Bank of Kuwait
09.2022 - 08.2023
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Assistant Engineer
Ministry Of Communication
05.2015 - 07.2022
- Maintaining the stability of landline and internet service for corporate and retail customers
- Managing both landline and internet servers o Troubleshooting connectivity issues
- Assuring network quality
Education
Bachelor - Business Administration-Accounting
Arab Open University
01.2018 - 1 2021
Diploma - Electronic Communication Engineering
College of Technological Studies, for
01.2010 - 1 2012
MBA - Banking And Financial Support Services
Maastricht University
Masstricht, Netherlands 05.2025
Skills
Patience and composure
Languages
Arabic (Native) and English (Fluent)
Timeline
Customer Relationships Officer
National Bank of Kuwait
08.2023 - Current
Teller
National Bank of Kuwait
09.2022 - 08.2023
Bachelor - Business Administration-Accounting
Arab Open University
01.2018 - 1 2021
Assistant Engineer
Ministry Of Communication
05.2015 - 07.2022
Diploma - Electronic Communication Engineering
College of Technological Studies, for
01.2010 - 1 2012
MBA - Banking And Financial Support Services
Maastricht University
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