Nurudeen Mustapha
Salmiya
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Pick Daily Picks
08.2024 - Current
- Prepared high-quality beverages, ensuring consistency and adherence to established recipes.
- Mentored new baristas, fostering skill development and maintaining operational efficiency.
- Streamlined daily workflows by optimizing inventory management and minimizing waste.
- Delivered exceptional customer service, enhancing guest satisfaction through personalized interactions.
- Managed cash register operations, ensuring accurate transactions and effective cash handling procedures.
- Collaborated with team members to maintain cleanliness and organization of workstations during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
Pick Daily Picks
08.2024 - Current
- Full knowledge on Foodies application.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Assisted in stocking shelves and organizing product displays to enhance shopping experience.
- Collaborated with team members to streamline checkout procedures during peak hours.
- Monitored inventory levels and communicated restocking needs to management proactively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Apprentice
Ghana Highways Authority
Techiman, Bono East Region, Ghana
11.2022 - 05.2024
- Contributed to the preparation of reports summarizing project progress and challenges encountered.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Prepared worksite by setting up required tools and supplies.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
Waiter
Raybow International Hotel
Takoradi, Western Region, Ghana
09.2019 - 05.2022
- Managed customer complaints effectively, resolving issues to maintain high service quality.
- Implemented feedback mechanisms to improve service efficiency and guest experiences consistently.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
HIGHER NATIONAL DIPLOMA - Construction Engineering And Management
Takoradi Technical University
Ghana 12.2022
NEBTEX - Building And Construction
Nkoranza Technical Institute
Nkoranza, Bono East Region, Ghana 05.2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Team leadership
- Cash register operation
- Safe food handling
- Excellent memory
- Safe food handling practices
- POS systems
- FLUENT IN ENGLISH
Certification
- Certification for Participating in a One Week Maintenance Training on Compression Machines in 2022
- Certification for Participating in a Training on Learning Business Strategies, Leadership Training and Secret of Success in 2022
- Certification in Occupational Health and Safety Training by Jubilee Technical Training Center in January 2021
- Certification for Participating in Basic Emergency First Aid Course by St John Ambulance in 2017
Timeline
Barista
Pick Daily Picks
08.2024 - Current
Cashier
Pick Daily Picks
08.2024 - Current
Apprentice
Ghana Highways Authority
11.2022 - 05.2024
Waiter
Raybow International Hotel
09.2019 - 05.2022
HIGHER NATIONAL DIPLOMA - Construction Engineering And Management
Takoradi Technical University
NEBTEX - Building And Construction
Nkoranza Technical Institute