Om Prakash Pokwal
As Salimiyah
Summary
Proactive, customer oriented retail professional with over 3 years of experience in Supermarket. A certified Barista and Junior Accountant with over 2 years in each field.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
09.2021 - 03.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
Cash Office Personnel
The Sultan Center
03.2018 - 07.2021
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Improved cash handling efficiency by implementing streamlined processes and procedures.
- Maintained accurate financial records, contributing to the overall performance of the company''s accounting department.
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
- Contributed to the achievement of company goals by providing support during audits and ensuring compliance with internal controls.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Managed petty cash disbursements, documenting expenses thoroughly for accurate budget tracking purposes.
- Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
- Demonstrated adaptability and flexibility in response to evolving company needs, learning new systems and processes as required.
Junior Accountant
Bhutan Tours And Travels
07.2016 - 03.2017
- Reduced errors in financial reporting through meticulous review and analysis of documents.
- Provided support during audits by gathering requested documentation and answering questions from auditors.
- Managed client billing process to ensure prompt payment, improving cash flow management.
- Maintained accurate records of fixed assets for depreciation calculations and proper asset tracking.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Increased efficiency in accounts payable processing by verifying vendor invoices against purchase orders and contracts.
- Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.
Education
Diploma in Financial Management - Financial Management
Royal Institute of Management
Thimphu, Bhutan05.2016
High School Diploma -
Gedu Higher Secondary School
Gedu, Chhukha,Bhutan12.2013
Skills
- Cash Handling
- Customer service
- Effective communication
- Microsoft Excel
- Microsoft Word
- POS System Operation
- Product Upselling
- Office Management
- Sales Support
- Payment Processing
- Product Sales
- Upselling
- Outgoing Personality
- Meeting deadlines
- Sales Goals Attainment
- Teamwork and Collaboration
- Multi-tasking strength
- product knowledge
Languages
Dzongkha
Native language
Hindi
Upper intermediate
B2
Arabic
Elementary
A2
Nepali
Upper intermediate
B2
Timeline
Barista
Starbucks
09.2021 - 03.2024
Cash Office Personnel
The Sultan Center
03.2018 - 07.2021
Junior Accountant
Bhutan Tours And Travels
07.2016 - 03.2017
Diploma in Financial Management - Financial Management
Royal Institute of Management
High School Diploma -
Gedu Higher Secondary School
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