Osama Jodeh
Jabriya
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
13
13
years of professional experience
Work History
Business Development Manager
Road Hero Car Maintenance Co.
08.2024 - Current
- Spearheaded business development strategies focused on expanding service coverage and increasing client base in Kuwait’s automotive maintenance market.
- Established key partnerships and collaborations that contributed to consistent revenue growth and market visibility.
- Analyzed sales performance, customer behavior, and market trends to propose impactful marketing and operational improvements.
- Coordinated with marketing and technical teams to launch new services aligned with customer demands.
- Oversaw proposal development and client communications, ensuring high customer satisfaction and retention.
- Played a key role in achieving operational profitability and setting the foundation for future expansion.
OPERATIONS MANAGER
BNCHR+ for cars maintenance services
05.2022 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
CUSTOMER SERVICE TEAM LEADER
BNCHR+ for cars maintenance services
03.2021 - 05.2022
- Handled day-to-day customer contact via phones, faxes and Emails.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed timely and effective replacement of damaged or missing products.
- Entered orders into computer database system.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Increased efficiency and team productivity by promoting operational best practices.
SOCIAL MEDIA COORDINATOR
Promix Advertising & Marketing
07.2019 - 03.2021
- Increased customer engagement through social media.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Managed social media accounts for Multiple clients, generating interest for existing and upcoming product or service releases.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Utilized social media marketing tools.
- Partnered with graphic designers creating content and promoting ad campaigns.
- Tracked innovations in social media and worked with key functional groups to adopt emerging technology.
- Tracked competitors' content and social presence and responded appropriately when required.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Analyzed and reported social media and online marketing campaign results.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Part-time
ACCOUNT EXECUTIVE
Gulf Insurance Group(GIG)
11.2019 - 12.2020
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contacted customers as soon as issues arose to proactively provide resolutions before problems escalated.
- Liaised between clients and support team to resolve issues quickly and effectively.
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
- Monitored service after sale and implemented quick and effective problem resolutions.
SENIOR TELLER
Kuwait Finance House(KFH)
06.2015 - 07.2019
- Promoted products or services to each customer to consistently achieve sales targets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Bankers.
- Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.
- Managed overdraft reports and performed audits.
- Politely assisted customers in fast and high-pressure environment.
- Coached and trained new bank tellers.
- Used Techniques and Skills to effectively reduce errors.
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
- Handled foreign currency and performed currency transaction reports.
CUSTOMER SERVICE REPRESENTATIVE
Kuwait Finance House(KFH)
06.2012 - 06.2015
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Recommended products & services to customers, thoroughly explaining details.
- Answered constant flow of customer calls.
Education
Bachelor Of Economics - Finance & Banking Management
Applied Science University(ASU)
Amman-Jordan01.2012
High School Certificate - Scientific Section
Al-Wataniya Private School
Kuwait City, KU09.2008
Skills
- Account management
- Customer Relations
- Business Development
- Product and Service Sales
- Staff Management
- Strong relationship
- Excellent computer skills
LANGUAGES
Arabic: Native
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Business Development Manager
Road Hero Car Maintenance Co.
08.2024 - Current
OPERATIONS MANAGER
BNCHR+ for cars maintenance services
05.2022 - Current
CUSTOMER SERVICE TEAM LEADER
BNCHR+ for cars maintenance services
03.2021 - 05.2022
ACCOUNT EXECUTIVE
Gulf Insurance Group(GIG)
11.2019 - 12.2020
SOCIAL MEDIA COORDINATOR
Promix Advertising & Marketing
07.2019 - 03.2021
SENIOR TELLER
Kuwait Finance House(KFH)
06.2015 - 07.2019
CUSTOMER SERVICE REPRESENTATIVE
Kuwait Finance House(KFH)
06.2012 - 06.2015
Bachelor Of Economics - Finance & Banking Management
Applied Science University(ASU)
High School Certificate - Scientific Section
Al-Wataniya Private School
ADDITIONAL INFORMATION
- Transferable visa(18).
- Private driving license.
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