Dynamic barista with expertise in customer service strategies and cash handling. Committed to delivering high-quality coffee and enhancing the cafe experience.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Barista,Cashier and Customer Service
Ciervo Cafe
Kuwait City
04.2023 - Current
Greeted customers and answered any questions they had about store's products and services.
Delivered high level of customer service to patrons using active listening and engagement skills.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Collaborated with team to ensure efficient service and smooth operations during peak hours.
Provided exceptional customer service to enhance cafe experience.
Consistently delivered high-quality coffee beverages while maintaining cleanliness and organization in work area.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Provided excellent customer service by responding to inquiries quickly and professionally.
Operated cash registers to process customer payments.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Stocked shelves with ingredients needed to make coffee drinks.
Monitored inventory levels of supplies and restocked when necessary.
Supported highest standards of conduct and service to support company reputation.
Office Assistant
Etihad Airways
Khalifa City
11.2018 - 11.2021
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Greeted visitors, determined their needs and directed them to appropriate personnel.
Greeted visitors and provided information about the organization.
Communicated with customers, employees and vendors to answer questions and address complaints.
Supported team with data entry tasks and record keeping.
Maintained an organized filing system of paper documents and electronic files.
Assisted in managing office supplies and inventory levels.
Managed inventory of office supplies and placed orders when needed.
Utilized office equipment such as printers, copiers, and fax machines efficiently.
Education
Some College (No Degree) - Business Administration And Management
Canvas International College
Basundhara-03 Kathmandu, Nepal
Skills
Coffee preparation
Espresso machine operation
Inventory management
Cash handling
Customer service strategies
Point of sale systems
POS system operation
Front counter maintenance
Certification
Certificate of Appreciation from Etihad Airways
Languages
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Arabic
Beginner
A1
Work Preference
Job Search Status
Open to work
Work Type
Full Time
Salary Range
د.ك280/yr - د.ك350/yr
Timeline
Barista,Cashier and Customer Service
Ciervo Cafe
04.2023 - Current
Office Assistant
Etihad Airways
11.2018 - 11.2021
Some College (No Degree) - Business Administration And Management