PATRICIA MIREMBE
Erbil,AR
Summary
I am a female vibrant, creative, self-motivated, and dynamic individual with vast knowledge and ability to handle multiple tasks and responsibilities. I set priorities, clearly communicate ideas to others and respond positively and promptly to demanding situations.
I am result oriented, hardworking, and always persevere to achieve the best results to the highest standards within a given deadline whether extremely stressful or in a fast-paced environment.
I also value team work greatly. I learn from others, appreciate differences, share experiences as well as motivate others to implement relevant processes.
Overview
9
9
years of professional experience
Work History
Customer Service Team Leader
DNATA Erbil International Airport
06.2020 - Current
- Calculate passenger sales for different airlines for loading plans.
- Perform flight arrival activities as a CS above the wing as per the days' allocation.
- Check-in passengers for different flights.
- Provide the necessary information to both the passengers and airline crew as per when required.
- Carry out boarding processes for passengers as per the airline procedures.
- Provide lounge services to both arrival and departing complementary passengers.
- Perform miss handled baggage duties especially on arrivals.
- Act as a ticketing and reservation agent using Amadeus system as per allocation.
Program Coordinator (UNVoluteer)
UNHCR Office
02.2020 - 05.2021
- Collected and compiled timely statistical data given out to UNHCR partners for different programs.
- Assisted in generating and presenting of various reports during meetings.
- Created and implemented new programs within the refugee camps across KRI, with compliance to local governmental and UN requirements.
- Supported director with volunteer orientations and monthly meetings.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Identified development opportunities, including networking with local humanitarian organizations.
- Created and implemented newsletters about refugee support.
- Assisted UNHCR director with yearly and monthly budget drafting.
- Supported in resource allocation and implementation towards humanitarian organizations.
Administrative Assistant
National Aviation Services
12.2018 - 01.2020
- Responsible for employee issues such as compensation, payroll, training, and day to day management of scheduling.
- Utilized excellent organization skills to create and maintain a working timely staff budget.
- Created an employee handbook and guidelines to ensure a safe and enjoyable working environment, as well as improve customer satisfaction.
- Designed and implemented regular employee education and personal growth opportunities.
- Day to day oversight of operations for all company departments.
- Executed record filing system to improve document organization and management.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Logistics Associate
Save the Children International
06.2016 - 11.2018
- Analyzed logistics data to identify areas for improvement, recommending data-driven solutions for increased efficiency.
- Enhanced staff satisfaction by ensuring timely and accurate order fulfillment for all departments.
- Assisted in forecasting demand patterns, enabling proactive adjustments to inventory levels and staffing needs.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records for each children's home.
- Liaised with internal and external stakeholders to facilitate smooth operations especially to remote field sites.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
ECONOMIST INTERN
Parliamentary Budget Office
05.2015 - 02.2016
- Participated in international conferences, collaborating with global experts to exchange knowledge and best practices related to current economic challenges faced worldwide.
- Provided technical support by collecting statistical data of different government ministries to increase policy impact through high-level economic and public policy advice and analysis.
- Assisted in compiling and generating reportes for presentation.
- Liaised with top economic analysts to strengthen evidence base, raise value awareness, and gain positive reputation about content accuracy.
- Participated in national budget preparation by finding low and high resource allocation sector needs.
- Incorporated strong quantitative and qualitative analytical skills to develop corporate strategy.
Education
Master of Arts - Economics
Makerere University Kampala
Uganda Kampala09.2024
Bachelor of Arts - Economics
Makerere University Kampala
Uganda Kampala05.2017
High School Diploma -
St. Mary's Secondary School
Kampala Uganda11.2012
Skills
- Highly organized
- Excellent customer service
- Computer literacy
- Records maintenance
- Training programs development
- Excellent verbal and written communication skills
- Budgetary and report writing
- Time management
- Result and detail-oriented
- Social media marketing
Timeline
Customer Service Team Leader
DNATA Erbil International Airport
06.2020 - Current
Program Coordinator (UNVoluteer)
UNHCR Office
02.2020 - 05.2021
Administrative Assistant
National Aviation Services
12.2018 - 01.2020
Logistics Associate
Save the Children International
06.2016 - 11.2018
ECONOMIST INTERN
Parliamentary Budget Office
05.2015 - 02.2016
Master of Arts - Economics
Makerere University Kampala
Bachelor of Arts - Economics
Makerere University Kampala
High School Diploma -
St. Mary's Secondary School
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