Paul Chidiac
Branch Manager
Salmiya
Summary
A challenging personality where enthusiasm, responsibility, good work ethic, and desire to utilize skills obtained through experience can broaden the base of expertise in your organization
Overview
15
15
years of professional experience
20
20
years of post-secondary education
6
6
Languages
Work History
Restaurant Manager
Dar Hamad
salmiya
07.2022 - Current
- Manage and interact with more then 10 nationalities
- Execute, coordinate, and lead banquet events.
- Coordinated with catering staff to deliver food services for special events and functions.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Follow Up with the Assistant Manager and Supervisors to insure all the SOP's are being applied.
Branch Manager
Crepaway
Beirut
09.2021 - 07.2022
- Coordinates the daily operations of restaurant services to ensure that the services exceed the expectations of the guests
- Monitors both the productivity and qualitative work product for the servers, hosts/hostesses, cooks, food runners and chefs
- Determines and assigns work, cleaning projects and priorities to insure that all quality standards are met
- Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet
- Schedule and direct staff in their work assignments
- Resolve problems to the satisfaction of involved parties
- Maintain communication with all departments to ensure customer service needs are met
- Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
- Taste products and check preparation methods to determine quality
- Give guidance toward improvement and make necessary adjustments for consistency.
- Control payroll and equipment costs (minimizing loss and misuse).
Branch Manager
Tsunami, Tsunami S.A.R.L Restaurant
05.2016 - 08.2020
- OMEGA , Squirrel ,Micros operating 0 system
- Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies
- Evaluate cost effectiveness of all aspects of operation
- Develop and implement cost saving
- Hazmieh
- BOH(Back of the house) and FOH(Front of the house) roster issuance
- Supervising and leading more than 30 employees
- Perform in store training for the FOH staff
- Highlighting & following up on needed maintenance tasks
- Handling end of day procedures
- Submitting Daily reports.
Senior Branch Manager
Sushiholic
Ghazir
04.2015 - 02.2016
- • BOH(Back of the house) and FOH(Front of the house) roster issuance
- Supervising and leading more than 30 employees.
- Perform in store training for the FOH staff.
- Highlighting & following up on needed maintenance tasks
- Handle Guest Com[plaints
Assistant Manager
Sushiholic
Ghazir
06.2012 - 04.2015
- Opening duties
- Closing duties
- Supervising Team Leaders & Waiters per shift (9 hours)
- Sending daily emails and reports.
- End of day procedures.
- Report Guest Complaints to Restaurant Manager
Coach & Team Leader
TGI Friday's
Ghazir
09.2008 - 06.2012
- Supervise all the F.O.H employees.
- Organize the sections
- Promote teamwork.
- Train all new employees to the standards of the restaurant and describe the job description for each title.
- Supervising & delegation of duties
- Insure That Service Standards are applied.
Education
BBA - Marketing/Marketing Management
Lebanese Canadian University
Lebanon 04.2009 - 04.2013
High School Diploma -
Antonine Sisters School
Ghazir 04.1992 - 04.2008
Skills
REVEL (POS) system operation
Passion for customer satisfaction
Food service background
Budgeting
Inventory control and record keeping
Staff Management
Operations management
Staff Scheduling
Additional Information
- Certificate from GWR Level 3 Food Safety And Hygiene .
- Certificate From Becker Level 2 Food Safety And Hygiene.
- Certificate from worldwide chain T.G.I Friday's as a coach in store certification to train all F.O.H Employees.
- Certification in Restaurant Cost Control (Held by Nextideaz).
- Certification in Operations Management Level 2 From American Technical College in collaboration with New Skills academy United Kingdom.
- Certificate in Project Development & Testing.
- Certificate in Project Preparation
Timeline
Restaurant Manager
Dar Hamad
07.2022 - Current
Branch Manager
Crepaway
09.2021 - 07.2022
Branch Manager
Tsunami, Tsunami S.A.R.L Restaurant
05.2016 - 08.2020
Senior Branch Manager
Sushiholic
04.2015 - 02.2016
Assistant Manager
Sushiholic
06.2012 - 04.2015
BBA - Marketing/Marketing Management
Lebanese Canadian University
04.2009 - 04.2013
Coach & Team Leader
TGI Friday's
09.2008 - 06.2012
High School Diploma -
Antonine Sisters School
04.1992 - 04.2008