Summary
Overview
Work History
Education
Skills
Languages
Timeline
Pauline Bianca Polo

Pauline Bianca Polo

Salmiya

Summary

Proven leader with a track record of enhancing team performance by over 30% at Kout Food Group KFG through effective training and mentoring. Skilled in records management and sales support, adept at resolving escalated customer issues and improving operational efficiency. Excels in technical knowledge and fostering a positive customer experience.

Overview

9
9
years of professional experience

Work History

Associate / Assistant Supervisor

Ufff / Wtechonology Retail Company for Toy’s
08.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Shift Leader / Shift Manager

Kout Food Group KFG
03.2016 - 07.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Hotel, Motel, And Restaurant Management

Icct Colleges , Rizal Philippines
10.2012

Skills

  • Records Management
  • Training and mentoring
  • Technical knowledge
  • Sales Support

Languages

English
Bilingual or Proficient (C2)
Basic arabic
Bilingual or Proficient (C2)

Timeline

Associate / Assistant Supervisor - Ufff / Wtechonology Retail Company for Toy’s
08.2021 - Current
Shift Leader / Shift Manager - Kout Food Group KFG
03.2016 - 07.2021
Icct Colleges - , Hotel, Motel, And Restaurant Management

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Pauline Bianca Polo