Pauline Bianca Polo
Salmiya
Summary
Proven leader with a track record of enhancing team performance by over 30% at Kout Food Group KFG through effective training and mentoring. Skilled in records management and sales support, adept at resolving escalated customer issues and improving operational efficiency. Excels in technical knowledge and fostering a positive customer experience.
Overview
9
9
years of professional experience
Work History
Associate / Assistant Supervisor
Ufff / Wtechonology Retail Company for Toy’s
08.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Leader / Shift Manager
Kout Food Group KFG
03.2016 - 07.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Hotel, Motel, And Restaurant Management
10.2012
Skills
- Records Management
- Training and mentoring
- Technical knowledge
- Sales Support
Languages
English
Bilingual or Proficient (C2)
Basic arabic
Bilingual or Proficient (C2)
Timeline
Associate / Assistant Supervisor - Ufff / Wtechonology Retail Company for Toy’s
08.2021 - Current
Shift Leader / Shift Manager - Kout Food Group KFG
03.2016 - 07.2021
Icct Colleges - , Hotel, Motel, And Restaurant Management
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