Peter Boktor
Hawalli
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical sales position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Call Center Supervisor
Aldawayea Company
05.2022 - 12.2023
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Call Agent
Aldawayea Company
09.2021 - 04.2022
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Boosted sales by offering tailored recommendations based on customer needs and preferences.
Pharmacist
Medical Health Company
04.2020 - 07.2021
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Medical Sales Representative
Chemipharm Company
04.2019 - 02.2020
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
Education
Bachelor of Pharmacy - Pharmaceutical Sciences
Ahram Canadian University
Egypt 06.2017
Skills
- Building client relationships
- Goal-Oriented
- Strategic selling
- Negotiation
- Relationship selling
- Market Analysis
- Staff Motivation
- Customer Service and Communication Skills
- Problem-solving skills
Additional Information
- driver license and car : available
- transfer visa : 18
Timeline
Call Center Supervisor
Aldawayea Company
05.2022 - 12.2023
Call Agent
Aldawayea Company
09.2021 - 04.2022
Pharmacist
Medical Health Company
04.2020 - 07.2021
Medical Sales Representative
Chemipharm Company
04.2019 - 02.2020
Bachelor of Pharmacy - Pharmaceutical Sciences
Ahram Canadian University
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