Peter Gerges
FJ & TPs Department Manager
Kuwait City
Summary
Accomplished Department Manager at Christian Dior, adept in team supervision and operations management. Excelled in fostering relationships with HNWIs, boosting brand loyalty. Proven track record in mentoring sales teams to exceed sales goals, leveraging both customer service excellence and performance management skills. Achieved significant sales performance improvements, demonstrating exceptional leadership and operational expertise.
Overview
13
13
years of professional experience
Work History
Department Manager
Christian Dior
04.2019 - Current
- Responsible for overseeing the brand’s prestigious jewelry and timepieces collections, ensuring that the luxury experience offered to our clients aligns with the high standards of the brand. My role combines both management and hands-on expertise in fine jewelry and horology, with a focus on delivering exceptional customer service and driving sales performance.
- Develop and maintain strong relationships with high-net-worth individuals (HNWIs) and VIP clients, fostering loyalty and repeat business.
- Organize exclusive events, product launches, and private viewings to engage top clients and increase brand awareness.
- Handle customer inquiries and provide exceptional after-sales service, ensuring a seamless experience from purchase to delivery. - Lead, train, and mentor a team of sales associates, ensuring that each member is equipped with extensive knowledge of the Dior jewelry and timepieces collections.
- Conduct regular training sessions on product knowledge, luxury sales techniques, and customer service excellence.
- Foster a collaborative team environment, motivating staff to achieve sales goals and provide exceptional service.
Sales Associate
Lacoste
01.2017 - 04.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Geox Shoes Store
02.2015 - 01.2017
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Customer Service Representative
Ooredoo Telecom
01.2013 - 02.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Cash Office Administrator
The Sultan Center
01.2012 - 02.2013
- Resolved customer inquiries or disputes related to cash transactions promptly, maintaining high levels of customer satisfaction.
- Ensured timely deposits by coordinating pick-ups while adhering to strict security protocols.
- Maintained well-organized records for all transactions, making it easy to locate documents for audits or other financial inquiries.
- Increased employee accountability through regular performance evaluations and constructive feedback sessions for cash office staff.
- Assisted during peak periods as needed, ensuring smooth operations in other departments and contributing to overall company success.
- Mitigated potential risks by proactively identifying areas for improvement in cash handling processes and implementing appropriate safeguards.
Education
Bechelor of Commerce - Accounting And Finance
Kafr El-Sheikh University
Kafr El-Sheikh 04.2001 -
Skills
Team supervision
Timeline
Department Manager
Christian Dior
04.2019 - Current
Sales Associate
Lacoste
01.2017 - 04.2019
Sales Associate
Geox Shoes Store
02.2015 - 01.2017
Customer Service Representative
Ooredoo Telecom
01.2013 - 02.2013
Cash Office Administrator
The Sultan Center
01.2012 - 02.2013
Bechelor of Commerce - Accounting And Finance
Kafr El-Sheikh University
04.2001 -
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