Hi, I’m
Phani Venkata Sai Ram
Quality Assurance Manager
Kuwait City,KU
Summary
Currently working as a Quality Assurance Manager in Gulf Glass Manufacturing Company (GGMC): Kuwait with over 12+ years of work experience in various fields of Quality (QC, QA, Customer Technical Support & Auditing). Passionate to implement the “Three-Box Solution” concept by Vijay Govindrajan - A Strategy for Leading Innovation.
Overview
13
years of professional experience
Work History
GULF GLASS MANUFACTURING COMPANY
QA Manager
12.2021 - Current
Job overview
- Company Overview: Kuwait
- Joined as a Quality Control Manager & played a vital role in improving the quality & productivity of the plant by over 5%.
- Started Management of Alpha & Beta risk in terms of quality.
- Zero valid customer complaints during the tenure as QC & QA Manager till date.
- Successful completion of cold-end upgradation (FAT & SAT using DQ, IQ, OQ & PQ covering Annealing lehr, Conveying system & Inspection Machines.
- Successful in Re-certification of FSSC V5.1 without any Non-conformity.
- Successful in securing the first project to export Food Jars into the European market (Verallia) without any complaint.
- Worked as a Full time QC Manager & Acting QA Manager from May 2023 to Dec 2023.
- Promoted as a Full time QA Manager in Jan 2024.
- Kuwait
SGD PHARMA
Deputy Manager – Customer Technical Support
05.2018 - 12.2021
Job overview
- Company Overview: India
- Managing & addressing customer issues and providing technical support for smooth flow of customer operations.
- Being a barrier between plant and customer to help customers get timely support resolution.
- Working on joint technical agreements with customers to reduce the gap between expectations and outgoing quality level.
- Joined as Assistant Manager with a given task of Managing key segment of customers of SGD Pharma, which covers almost 60% of sales.
- In the span of 6 months added the responsibility to cover the export segment.
- Got promoted as a Deputy Manager in May 2020 & Managed complete customer segment (i.e., 250+ customers all over the world).
- 80% increase in the joint technical agreement rate during the tenure period.
- Part of INTERNAL AUDIT, CAPA COMMITTEE, 5S COMMITTEE, SERENITY PROJECT, CONTINUOUS IMPROVEMENT GROUP, GAM GROUP & SLA GROUP.
- India
GULF GLASS MANUFACTURING COMPANY
Quality Assurance Officer
07.2015 - 04.2018
Job overview
- Company Overview: Kuwait
- A key member in the Quality assurance department supported the QA team in starting Statistical Quality Control.
- Played my part in preparing the Quality agreement with Acceptable Quality level for decoration related defects.
- Played my role in QA department for establishing and continually improving the ISO 9001:2008, ISO 22000:2011, ISO 17025:2011 within the company.
- With the skill on 6 Sigma had an opportunity to be a validation engineer for the company and validated the key equipment’s.
- Played my part in resolving the delayed breakage project.
- Played a key role in cold-end upgradation project and qualified as one of the best learners by the training team with top score.
- Initiated the Quality Monthly Report & Daily Production Release Report.
- Started preparing bottle specification sheet (BSS) for understanding the customer requirement in one page as a support to the production team.
- Certified as IRCA lead auditor for Integrated Management System (QMS+EMS+OHASA).
- Trained in Asset Management Method validation & Statistical Process Control.
- Kuwait
AGI GLASPAC
Assistant Quality Control Engineer
04.2013 - 06.2015
Job overview
- Company Overview: India
- Played my part in handling the day-to-day activities on shift basis on one of the toughest lines 43 (Heaviest job) & 44 (Smallest job) supplying mainly to pharma and beverage sectors.
- Had an opportunity to handle shift independently within a week time of joining date.
- Gained knowledge of Problem-solving skills using 7 QC tools & 8D methodology.
- Promoted as an Assistant Quality Engineer in 6 months’ time from joining date.
- Six Sigma Green belt certified at Indian Statistical Institute Bangalore.
- India
HINDUSTAN AERONATUTICS LIMITED
Graduate Apprentice Trainee
05.2012 - 04.2013
Job overview
- Company Overview: India
- Had an opportunity to get placed under the SUKHOI 30 planning department from where I’ve gained knowledge on planning the tasks and understanding the roles of various departments.
- Trained in IFS ERP software for managing the inventory for the SUKHOI 30 project.
- Given an independent task of handling managing the inventory for assigned project using the IFS software.
- Certified by MSME, Hyderabad for CATIA V5 R18 design software.
- India
Education
ISBM
MBA from Total Quality Management
University Overview
- Attended international seminar on TQM and its perceptive hosted by chairman's of MNC'S like Toyota, TVS etc.
- GPA: 87.2%
JNTU Kakinada UNIVERSITY
BTECH from Mechanical Engineering
University Overview
- Won second prize in a project presentation which is conducted by JNTU KAKINADA University.
- Won second prize in quiz competition conducted by NEC.
- GPA: 80%
Personal Information
Personal Information
- Passport Number: B6030024
- ID Type: Passport
- ID Number: B6030024
- Nationality: Indian
Disclaimer
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge and belief.Skills
Leadership
Quality 40
Strategic Plan Development & Deployment
Six Sigma Black Belt
Quality Function Deployment
Lean & Continuous Improvement
Production Development - PPAP & APQP
Quality Management for Operational Excellence
Lead Auditor - Integrated Management System & FSSC
Industrial/Organization Psychology (I/O Certification)
Supplier Quality Management & Business Process Improvement
Project Management
Customer Relationship Management
Budget management
Regulatory compliance
Process analysis
Validation & verification
Certification
Six Sigma Black Belt
Sustainability & its strategies for Design, Digital, Innovation
Quality 4.0
Training on PMP, Certified Manager of Quality
Operational Excellence.
Quality Management
IMS & FSSC Lead Auditor
Method Validation
Statistical Process Control
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Interests
Reading
Running
Listening to music
Quote
" Hardwork never goes futile "
Timeline
QA Manager
GULF GLASS MANUFACTURING COMPANY
12.2021 - Current
Deputy Manager – Customer Technical Support
SGD PHARMA
05.2018 - 12.2021
Quality Assurance Officer
GULF GLASS MANUFACTURING COMPANY
07.2015 - 04.2018
Assistant Quality Control Engineer
AGI GLASPAC
04.2013 - 06.2015
Graduate Apprentice Trainee
HINDUSTAN AERONATUTICS LIMITED
05.2012 - 04.2013
ISBM
MBA from Total Quality Management
JNTU Kakinada UNIVERSITY
BTECH from Mechanical Engineering
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