PHILIP CASTRO
Kuwait City
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. 6 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
29
29
years of professional experience
Work History
Head Barista
Buna Specialty Coffee & Roaster
06.2021 - Current
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista
- Training Staff
- Purchasing and Ordering Supplies.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
Head Barista
Cova Downtown Restaurant Company
01.2017 - 05.2021
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Cashier, Waiter
MMC Catering Company
01.2020 - 01.2021
- Suggests food and beverages ~ to be well versed with the menu, method of preparation and accompaniments
- Cleans and polishes Glassware, China ware, hollowware and flatware
- Maintains cleanliness
- Replenishes supply of linen and other Operating equipment
- Follows correct sequence of service outlined in the Standard Operating Manual
- Sets up tables in accordance with Restaurant policy.
Service Crew
Naif Food Company
02.2012 - 01.2016
- Maintains highest level of quality, service and cleanliness in all work assignments
- Prepares food products according to approved operating standard procedures.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
Sales Associate
City Center Hypermarket
04.2005 - 09.2008
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Waiter
Philippine Villages Hotel
01.2001 - 07.2001
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Sales Associate
SM City Manila
04.2000 - 09.2000
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Asst. Food Controllers
Universal Robina Corporation - Warehouse
09.1999 - 01.2000
- Improved food quality by conducting regular inspections and ensuring adherence to safety procedures.
- Conducted regular audits of food handling practices, identifying areas for improvement and providing recommendations accordingly.
- Ensured compliance with local health department regulations, maintaining a clean and sanitary work environment at all times.
- Maintained accurate records of food production processes to ensure traceability and facilitate compliance with industry standards.
Sales Associate
Gee Cee Bakeshop
04.1995 - 04.1999
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
BACHELOR OF SCIENCE IN ACCOUNTANCY -
GUAGUA NATIONAL COLLGES
GUAGUA, PAMPANGASkills
- Computer Literate
- Latte Art
- Pour overs, pulling espresso shots, milk drinks etc
- Exceptional palate for cupping new coffees
- Craftsman
- Effective multi-tusker
- Adaptive and Creative
- Great communication skills
- Dialing in new coffee
- Product knowledge
- Hygiene standards
- Adaptability under pressure
- Cash handling
- Food safety compliance
- Team leader
- Supply ordering
- Order processing
- Inventory management
- Barista mentoring
bitoy_philip31
Personal Information
- Place of Birth: Philippines
- Citizenship: Filipino
- Date of Birth: 12/31/76
- Gender: Male
- Marital Status: Married
Timeline
Head Barista
Buna Specialty Coffee & Roaster
06.2021 - Current
Cashier, Waiter
MMC Catering Company
01.2020 - 01.2021
Head Barista
Cova Downtown Restaurant Company
01.2017 - 05.2021
Service Crew
Naif Food Company
02.2012 - 01.2016
Sales Associate
City Center Hypermarket
04.2005 - 09.2008
Waiter
Philippine Villages Hotel
01.2001 - 07.2001
Sales Associate
SM City Manila
04.2000 - 09.2000
Asst. Food Controllers
Universal Robina Corporation - Warehouse
09.1999 - 01.2000
Sales Associate
Gee Cee Bakeshop
04.1995 - 04.1999
BACHELOR OF SCIENCE IN ACCOUNTANCY -
GUAGUA NATIONAL COLLGES
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