As a dedicated hospitality professional, I excel in providing exceptional customer service and creating memorable dining experiences
My role encompasses greeting guests with a warm, inviting smile and efficiently guiding them to their tables, ensuring a seamless start to their visit
I am adept at presenting the menu, sharing insights on selections, and answering queries with thorough knowledge and enthusiasm
My responsibilities also include meticulous table setup, order taking, and accurate communication of order details to kitchen staff, ensuring precise and timely service
I am skilled in serving food and beverages promptly, maintaining a keen eye for guests' needs and dining satisfaction
Proficient in handling billing and account closures, I ensure all financial transactions are accurate and processed efficiently
I also manage the task of clearing tables and resetting them with precision and care
My ability to handle multiple tasks simultaneously, while maintaining a focus on quality and guest satisfaction, makes me a valuable asset to any hospitality team
I am eager to bring my expertise and passion for hospitality to a new and dynamic environment where I can continue to contribute to outstanding guest experiences.
Receptionist Trainee
Kenya Forest Service
03.2023 - 07.2023
As a front desk associate, I efficiently managed the greeting and assistance of guests, workers, and visitors, providing accurate directions and ensuring a positive first impression of the facility
Responsible for receiving mails and packages, I maintained the reception area's neatness and ensured it was well-stocked with necessary stationery
I also kept the appointment calendar meticulously updated, supporting the organization’s scheduling needs and daily operations.
Waitress
Nairobi Street Kitchen
01.2021 - 07.2022
Education
DIPLPOMA IN FRONT OFFICE ADMINISTRATIONAND OPERATIONS - FRONT OFFICE
NAIROBI AVIATION MAIN CAMPUS
Kenya,Nairobi
12.2023
NGALALYA SECONDARY SCHOOL
12.2020
KARIOBANGI SOUTH PRIMARY SCHOOL
12.2016
Skills
TIME MANAGEMENT
FRIENDLY
NEAT
EXCELLENT CUSTOMER SERVICE
GOOD COMMUNICATION SKILLS
POSITIVE
FLEXIBLE
FRONT DESK
ABILITY TO WORK IN A FAST PACED ENVIRONMENT
PROBLEM SOLVING
CRITICAL THINKING
TEAM PLAYER
Personal Information
Date of Birth: 05/31/02
Gender: FEMALE
Nationality: KENYAN
Marital Status: SINGLE
References
MARK OMONDI, Supervisor at Kenya forest service, 0721563209
VIRGINIA MAKUNGU, Colleague at Nairobi Street Kitchen, 0792351835
JEFFREY ACUNA, Assistant Manager at Upper Street Restaurant, +96565731606
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
Waitress
Upper Street Restaurant
01.2024 - Current
Receptionist Trainee
Kenya Forest Service
03.2023 - 07.2023
Waitress
Nairobi Street Kitchen
01.2021 - 07.2022
DIPLPOMA IN FRONT OFFICE ADMINISTRATIONAND OPERATIONS - FRONT OFFICE