Altea, Altea 41, Skyport, Sky Speed, Gonow, Crane
PRUDHVI MATTAPARTHI
Passenger Service Agent
Kuwait,KU
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
5
5
Languages
Work History
Passenger Service Agent
National Aviation Services,Kuwait International Airport
Kuwait , Kuwait
2022.07 - Current
- Dedicated to Qatar Airways
- Flight operations and Passenger handling.
Customer Service Officer
Indigo Airlines
Hyderabad , Telangana
2019.06 - 2021.04
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor Of Applied Science - Bsc Physics
Andhra University
Vishakapatnam,India 2016.03 - 2019.05
AHTM - Diploma In Aviation
Frankfinn Institute of Air Hostess
Vishakapatnam,India 2017.05 - 2018.05
Skills
Good Communication and Good Interpersonal skills
undefinedSoftware
Certification
[Customer Service] Training - (Indigo Airlines)
Appreciation
- Got Appreciation from Indigo Airlines for the Excellent in Customer service Jan 2021.
Hobbies
- Cooking.
- Playing Cricket.
- Reading Books.
- Talkative.
Timeline
Qatar Airways GHA training and Product awareness
2022-10
Passenger Service Agent
National Aviation Services,Kuwait International Airport
2022.07 - Current
Passenger and Baggage Handling ( NAS Kuwait)
2022-07
IATA DR CAT 9 Certificate ( NAS Kuwait)
2022-07
Airlines Customers Service And passenger Service ( NAS Kuwait)
2022-07
Customer Service Officer
Indigo Airlines
2019.06 - 2021.04
[Customer Service] Training - (Indigo Airlines)
2019-06
UDAN and Grooming certification (Frankfinn Institute)
2019-04
AHTM - Diploma In Aviation
Frankfinn Institute of Air Hostess
2017.05 - 2018.05
Bachelor Of Applied Science - Bsc Physics
Andhra University
2016.03 - 2019.05
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