Altea, Altea 41, Skyport, Sky Speed, Gonow, Crane
PRUDHVI MATTAPARTHI
Passenger Service Agent
Kuwait,KU
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
5
5
Languages
Work History
Passenger Service Agent
National Aviation Services,Kuwait International Airport
Kuwait, Kuwait
07.2022 - Current
- Dedicated to Qatar Airways
- Flight operations and Passenger handling.
Customer Service Officer
Indigo Airlines
Hyderabad, Telangana
06.2019 - 04.2021
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor Of Applied Science - Bsc Physics
Andhra University
Vishakapatnam,India 03.2016 - 05.2019
AHTM - Diploma In Aviation
Frankfinn Institute of Air Hostess
Vishakapatnam,India 05.2017 - 05.2018
Skills
Good Communication and Good Interpersonal skills
Ability to work well in a team and ability to work alone when necessary
Customer service management
Computer terminal operations
Being initiative and Multitasking
Passion for customer service and professionalism
Adopting well to different situations and understanding people's values
Problem solving and stress tolerance
Ability to claim under pressure
Confidential dealing with passengers information
Time Management
Aviation Safety and security
Visa and documents checks and other standards operating procedures jn Aviation
Boarding gate procedures
Reservations
Software
Certification
[Customer Service] Training - (Indigo Airlines)
Appreciation
- Got Appreciation from Indigo Airlines for the Excellent in Customer service Jan 2021.
Hobbies
- Cooking.
- Playing Cricket.
- Reading Books.
- Talkative.
Timeline
Qatar Airways GHA training and Product awareness
10-2022
Passenger Service Agent
National Aviation Services,Kuwait International Airport
07.2022 - Current
Passenger and Baggage Handling ( NAS Kuwait)
07-2022
IATA DR CAT 9 Certificate ( NAS Kuwait)
07-2022
Airlines Customers Service And passenger Service ( NAS Kuwait)
07-2022
Customer Service Officer
Indigo Airlines
06.2019 - 04.2021
[Customer Service] Training - (Indigo Airlines)
06-2019
UDAN and Grooming certification (Frankfinn Institute)
04-2019
AHTM - Diploma In Aviation
Frankfinn Institute of Air Hostess
05.2017 - 05.2018
Bachelor Of Applied Science - Bsc Physics
Andhra University
03.2016 - 05.2019